Name: Livecaller
Author: Livecaller

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Academic Advising

Alumni Management

School Management

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enterprise Legal Management

Meeting Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Graph Database

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Security Analytics

Software-Defined WAN

System Monitoring

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Computer-Assisted Translation

Content Management

Contest Management

Customer Journey Mapping

Digital Asset Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Information Management (PIM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Quote to Cash

eCommerce Analytics

Sales

Camp Management

Clinical Data Management

Dental

Financial Services CRM

Internet of Medical Things

Loan Servicing

Patient Engagement

Warranty Management

Vertical-Specific

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LiveChat

Zendesk Chat

Zendesk

Gist

Genesys DX (discontinued)

Discontinued Products

Freshchat

Freshworks Inc

Zoho SalesIQ

Zoho

Smartsupp

Olark

Qualified

Qualified.com

Intercom

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Tidio

### Customer Communication
Users consistently highlight LiveCaller's customer communication features as a strong asset, emphasizing its ease of use and wide range of communication channels available. The tool's ability to connect with clients in real-time through web calls, web chats, and integration with popular messaging platforms like Facebook Messenger and Telegram has been well-received. While some users have encountered minor issues such as widget visibility and data management, overall, LiveCaller's customer communication functionalities have garnered positive feedback for their effectiveness in enhancing client interactions.

### Real-Time Messaging
Users across various industries praise LiveCaller for its real-time messaging capabilities, emphasizing the convenience and efficiency it brings to customer interactions. The integration of live chat, web calls, and co-browsing features within a single platform has been particularly lauded for streamlining communication processes. Reviewers appreciate the ease of use and the ability to connect with customers through multiple channels, such as Facebook Messenger and Telegram, enhancing the overall customer experience. Additionally, the software's user-friendly interface and prompt customer support have garnered positive feedback, making it a preferred choice for businesses seeking effective real-time communication solutions.

### Feedback Collection
Users seem to appreciate Livecaller's ease of collecting customer feedback. While some users have encountered issues with the widget not displaying correctly within their applications, the general sentiment leans towards positive due to the helpful customer support provided. There is a desire expressed for more streamlined methods to delete calls, chats, and review data, indicating room for improvement in enhancing the feedback collection process.

### Analytics and Reporting
User sentiment regarding Livecaller's analytics and reporting capabilities appears to be generally positive. The platform's dashboard is commended for its ease of deployment and user-friendly interface, providing access to multiple channels efficiently. Users value the detailed call-specific data available, such as call duration and the ability to collect client feedback easily. However, some users have encountered issues with the widget not displaying as expected within their applications, indicating room for improvement in this aspect. Despite this, the overall consensus leans towards Livecaller's analytics and reporting features being beneficial and user-friendly.

### Software Integration
Users are particularly impressed with Livecaller's software integration capabilities, highlighting the convenience of the multichannel chat and co-browsing features. The integration of these tools has been described as a game-changer for businesses, especially in the SaaS sector. Despite some minor delays in cross-platform notifications, the overall consensus is that Livecaller's software integration functionality is robust and enhances the user experience.

Users of LiveCaller have found that the co-browsing feature significantly enhances their communication with clients, making it easier and more efficient. With the ability to directly view and interact with clients' screens, LiveCaller has improved collaboration and problem-solving during customer interactions. Additionally, the platform's dashboard provides users with comprehensive visibility into all communication channels, allowing them to effectively communicate with clients in a seamless manner.

LiveCaller's web call feature has been widely praised for its role in facilitating learning and discussion during video calls, ultimately saving time for users. By enabling users to engage in face-to-face conversations with clients, LiveCaller enhances customer support and sales processes. The encryption feature also ensures secure communication during these video calls, addressing any concerns about privacy.

Furthermore, customers have successfully connected with clients using LiveCaller to resolve issues, close tickets, and even sell or upgrade insurance policies. The wide range of features and customization options offered by LiveCaller enables users to gather relevant context before interacting with clients, leading to more personalized and effective conversations.

With its web-based tool, LiveCaller empowers users to have direct control over their communications, generating leads through their websites and creating new business opportunities. The centralized dashboard allows administrators to monitor key performance indicators and metrics related to response time, chat duration, average conversations per day, and client satisfaction rates - providing valuable insights for optimizing customer interactions.

LiveCaller also plays a critical role in facilitating interaction between clients and businesses, contributing to customer satisfaction. The software's intuitive structure makes it easy for users to follow up and receive support when needed. Furthermore, the ability to greet customers online during their purchasing decision builds trust and enhances overall customer satisfaction.

The convenience of having all communication features within one software solution - along with its user-friendly interface and easy installation and customization process - is highly valued by users. This centralized approach eliminates the need for multiple platforms or tools, streamlining communication workflows.

Finally, LiveCaller has emerged as a fast and convenient alternative to other communication platforms like Zoom or Google Meet for providing support to SaaS customers. The direct communication capabilities of LiveCaller, including web chat, web calls, and callbacks, enable businesses to engage with customers seamlessly across various channels.

Overall, LiveCaller addresses numerous business challenges such as enhancing communication efficiency, improving customer support processes, increasing lead generation, consolidating communication tools, and facilitating interaction between businesses and their clients.

Starter

Team

Busniess

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Livecaller

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

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Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is Livecaller?