TrustRadius: an HG Insights company

LogRocket Reviews & Insights

Score8.4 out of 10

15 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for LogRocket are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

In the user reviews, several recommendations emerged:

  1. Users suggest that LogRocket should introduce a mid-tier pricing option for smaller businesses seeking advanced metrics without paying for the enterprise-level plan.
  2. Users recommend taking the time to do a demo of LogRocket to explore its features and capabilities.
  3. Users suggest giving LogRocket a try, highlighting its benefits such as saving time, providing insights, and being easy to set up.

These recommendations indicate the need for more pricing options, emphasize the value of experiencing a demo, and highlight the positive impact of using LogRocket on businesses.

LogRocket Reviews

1 Review

Great addition to support

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Mainly utilised to debug issues for users before having to escalate to engineering. It helps me dig deep into the users point of view which is incredibly valuable in figuring out what the issue is.

Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.

Pros

  • enhances the customer support journey
  • allows non-techy personnel like myself to dive into customer issues

Cons

  • It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
  • Cropping sessions could be simplified I think - particularly the cropping tool's design

Likelihood to Recommend

It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service.
VU
Verified User
Analyst in Customer Service (51-200 employees)
Vetted Review
LogRocket
1 year of experience