Great addition to support
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Mainly utilised to debug issues for users before having to escalate to engineering. It helps me dig deep into the users point of view which is incredibly valuable in figuring out what the issue is.
Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.
Pros
- enhances the customer support journey
- allows non-techy personnel like myself to dive into customer issues
Cons
- It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
- Cropping sessions could be simplified I think - particularly the cropping tool's design
Likelihood to Recommend
It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service.
