Name: LORIS (Longitudinal Online Research and Imaging System)
Author: The McGill Centre for Integrative Neuroscience

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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LORIS has proven to be invaluable in improving the relationship between companies and customers, providing support professionals with a seamless and efficient platform. Users have praised LORIS for its ability to identify patterns of sentiment among groups of agents, leading to a deeper understanding of customer interactions. With LORIS, users can swiftly search through conversations, making it easy to pinpoint areas that require improvement. This not only allows for targeted enhancements but also provides valuable insights into what customers are saying. The automated conversation guidance provided by LORIS has been commended for enabling agents to deliver superior customer support, while supervisors gain real-time insights into agent performance. Team leads have found LORIS to be a powerful tool for quality assurance, identifying coaching moments and engaging in productive 1-1 discussions that focus on both positive and negative aspects. Furthermore, LORIS assists users in determining appropriate appeasement strategies based on customer scenarios and sentiment, resulting in enhanced customer satisfaction. Overall, LORIS improves agent efficiency by guiding them to detect customer sentiment and delivering top-notch solutions, all while reducing handle time and ensuring a consistent experience. Additionally, users appreciate how LORIS streamlines multi-chat management and response times for their CX team by providing a unified voice through its canned response feature. Lastly, the software enables users to gather qualitative and quantitative data across hundreds and thousands of customer contacts each month, allowing for a comprehensive understanding of customer needs and emotions.

LORIS is a flexible web-based platform that facilitates and centralizes data collection and data management in multi-site, multi-modal integrative neuroimaging and behavioral studies.

LORIS (Longitudinal Online Research and Imaging System)

Clinical Data Management

The McGill Centre for Integrative Neuroscience

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LORIS

Overview

What is LORIS?