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Maestro

Score8.7 out of 10

19 Reviews and Ratings

What is Maestro?

Maestro is an employee performance and talent mangement software solution offered by Madison.

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Maestro Reviews

What users are saying about Maestro.
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Maestro - Just go for it.

Incentivized
Verified User
Consultant in Information Technology (10,001+ employees)

Use Cases and Deployment Scope

Our organization transitioned from the SAP APO to Kinaxis Maestro as our strategic Demand Planning Tool. As SAP APO support is ending by 2027, we were planning to migrate the Demand Planning use cases to the next-generation technology. Our global organization believes Maestro over SAP IBP is better due to factors like cost, user-friendliness, and performance.

Pros

  • When we plan at the Sales BoM (Bill of Materials) level, the Demand Override option ensures that the base component-level demand plan is also derived.
  • Sales History is automatically adjusted when outlier correction is in progress. There are options to exclude the particular Sales Orders partially or fully.
  • Statistical forecast available as a basis for project adjustments, and project demand added to the statistical forecast and carried over to future planning cycles.

Cons

  • Our ERP environment is from SAP. Integrating the data with SAP is not straightforward. As the Demand Planning requires master data integration from the ERP systems.
  • Structured tables are needed to export the data from Maestro to Azure Data Lake. We are using Azure Data Lake as middleware to connect Maestro with SAP. Every time, the full data needs to be extracted.
  • Custom and complex logics handling should be better in Maestro.

Return on Investment

  • Compared to the previous tools, the demand forecast accuracy is very high. This ensures optimized safety stock levels.
  • Reacting to the market fluctuations and supply disruptions are good.
  • There is a lot of training required for the planners, as all of them were previously using different tool/environment.

Usability

Alternatives Considered

SAP Integrated Business Planning

Other Software Used

IBM Planning Analytics, SAP Analytics Cloud

Maestro - A Great Tool For Multi-Faceted Resorts

Incentivized
Joanna McKenzie
Membership Director at Nakoma Resort (11-50 employees)

Pros

  • Customer Support - I appreciate that I always get a quick response, if not immediate with easy to follow solutions to my concerns/issues. Their customer support team is always positive, friendly and helpful!
  • Easy to Learn and Understand - I am not great with technology but I find Maestro easy to learn, use and navigate. It is very user friendly.
  • Ability to Easily Update Charges - I appreciate the ease of access to Member and guest billing and folios and how easy it is for me to post, remove or reverse charges as need be.
  • One Interface - I appreciate being able to track member information and reservations in one area! What a great tool.

Cons

  • Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
  • Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
  • Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...

Return on Investment

  • At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
  • Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
  • No other impacts that I can think of.

Stable and reliable, but lacks customization ability

Incentivized
Verified User
Employee (1001-5000 employees)

Pros

  • Easy progress reports using a type of "mail merge" built in template
  • Reports tab is a nice feature
  • Seems fairly stable and reliable

Cons

  • No ability to view contact information from a home screen (must click into profile to see phone number)
  • Feels a bit archaic
  • Would be nice to see "flags" or ways to mark students for calling
  • Wish that the 'attempted call' option turned a student yellow instead of keeping them red

Return on Investment

  • Maestro allows me to log all communication with families, eliminating any question as to when I reached out
  • Maestro is a huge time saver with sending progress reports
  • Maestro lacks customization that would make teachers more efficient