mCase

mCase is a modern human services platform developed by RedMane Technology. According to the vendor, this solution aims to improve outcomes for clients, save time for caseworkers, and reduce burnout. It is specifically designed for the human services sector, with a focus on child and family services, eligibility and enrollment, and case management. mCase is suitable for organizations of various sizes, from small agencies to large government departments. It is widely used by social workers, case managers, program leaders, child welfare agencies, and child support agencies.

Key Features

According to the vendor, mCase offers the following key features:

360 Visual Representation: mCase provides caseworkers with a comprehensive view of each client, offering insights into their background, history, and current situation. This feature aims to help caseworkers identify patterns, trends, and potential risks.

Powerful Workflows and Reminders: mCase includes automated workflows and reminders to keep caseworkers organized and on track. This feature is designed to ensure that tasks are completed on time and to streamline casework processes, improving efficiency.

Open Integration: mCase supports data sharing with other systems through its standards-based services architecture. According to the vendor, this allows integration with various types of systems, including legacy mainframe solutions, facilitating seamless information exchange and collaboration between different platforms.

Dashboards and Reports: mCase provides customizable dashboards and reports that highlight vital information. Users can track key metrics, monitor performance, and analyze data, aiming to help organizations gain insights and make data-driven decisions.

Unmatched Configuration Ability: According to the vendor, mCase offers a no code/low code platform for easy customization. This feature allows organizations to quickly make changes to screens, reports, workflows, and more, enabling them to adapt to evolving laws, regulations, and policies.

Mobile Capability: mCase is designed to work seamlessly on mobile devices, allowing caseworkers to work in the community. According to the vendor, this feature enables caseworkers to take notes, capture photos, and complete assessments offline, with data automatically syncing once a network connection is available.

Client and Provider Portals: mCase provides self-service portals for clients and providers. Clients can access information, submit applications, and communicate with caseworkers, while providers can manage their information, submit reports, and collaborate with caseworkers, according to the vendor.

Intake: mCase aims to streamline the intake process for new cases by capturing essential information and initiating the case management workflow. This feature is designed to ensure that all necessary data is collected accurately and efficiently.

Assessment: According to the vendor, mCase automates the assessment process, allowing for standardized evaluations. It provides tools and templates to guide caseworkers in conducting thorough assessments, aiming to help identify the needs and strengths of clients.

Investigation: mCase supports the investigation phase of case management, facilitating data collection, evidence gathering, and collaboration among team members. According to the vendor, this feature aims to help in making informed decisions based on the findings.