MDidentity

MDidentity is a reputation management tool designed specifically for the healthcare industry, according to the vendor. It aims to assist medical practices, hospitals, dental practices, eye care centers, and chiropractic clinics in generating and managing patient reviews. The product offers a range of features, including:

Review Generation: According to the vendor, MDidentity helps businesses in the healthcare industry generate new patient reviews by sending customizable review requests via email and/or text messages. The platform also encourages promoters to submit reviews on top review sites like Google and Facebook.

Review Marketing: The vendor claims that businesses can respond, manage, and monitor patient reviews in real-time using MDidentity. Review notifications are sent to the dashboard, enabling timely responses. The platform also offers customizable review widgets for websites to showcase selected reviews.

Review Automation: MDidentity provides an automated patient outreach system for collecting feedback, as per the vendor. It allows for targeted outreach campaigns through patient-type segmentation, and re-engagement drip campaigns to keep patients engaged and encourage them to submit reviews.

Benchmarking & Reporting: The vendor states that MDidentity offers dashboard widgets for at-a-glance metrics. Key performance indicators (KPIs) such as reviews to requests conversion are provided. The product also provides robust reporting features that allow businesses to analyze data in the desired format. Trend tracking with keyword tags helps identify patterns and insights, according to the vendor.

Patient Satisfaction Surveys (NPS): According to the vendor, businesses can capture real-time feedback through patient satisfaction surveys using MDidentity. The platform utilizes a Net Promoter Score (NPS) survey to measure patient satisfaction. The product offers comprehensive reporting and trend tracking, including location and provider scores.

Listing Management: The vendor claims that MDidentity ensures accurate and consistent information across platforms with its listing management features. The platform syndicates the Google profile to over 70 search engines, aiming to improve online visibility and search engine rankings.

Integrations: According to the vendor, MDidentity provides direct integrations with leading Medical Practice Management systems, enabling automated review request processes and seamless workflows.

Verified Patient Surveys: The vendor states that MDidentity reduces survey fatigue and increases response rates with a proven survey scoring system. The platform utilizes Net Promoter Score surveys to measure patient satisfaction, providing location and provider scores for comprehensive insights. Trend tracking with keyword tags helps identify areas for improvement, according to the vendor.