Name: MDidentity
Author: Patient Spectrum

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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MDidentity is a reputation management tool designed specifically for the healthcare industry, according to the vendor. It aims to assist medical practices, hospitals, dental practices, eye care centers, and chiropractic clinics in generating and managing patient reviews. The product offers a range of features, including:

**Review Generation**: According to the vendor, MDidentity helps businesses in the healthcare industry generate new patient reviews by sending customizable review requests via email and/or text messages. The platform also encourages promoters to submit reviews on top review sites like Google and Facebook.

**Review Marketing**: The vendor claims that businesses can respond, manage, and monitor patient reviews in real-time using MDidentity. Review notifications are sent to the dashboard, enabling timely responses. The platform also offers customizable review widgets for websites to showcase selected reviews.

**Review Automation**: MDidentity provides an automated patient outreach system for collecting feedback, as per the vendor. It allows for targeted outreach campaigns through patient-type segmentation, and re-engagement drip campaigns to keep patients engaged and encourage them to submit reviews.

**Benchmarking & Reporting**: The vendor states that MDidentity offers dashboard widgets for at-a-glance metrics. Key performance indicators (KPIs) such as reviews to requests conversion are provided. The product also provides robust reporting features that allow businesses to analyze data in the desired format. Trend tracking with keyword tags helps identify patterns and insights, according to the vendor.

**Patient Satisfaction Surveys (NPS)**: According to the vendor, businesses can capture real-time feedback through patient satisfaction surveys using MDidentity. The platform utilizes a Net Promoter Score (NPS) survey to measure patient satisfaction. The product offers comprehensive reporting and trend tracking, including location and provider scores.

**Listing Management**: The vendor claims that MDidentity ensures accurate and consistent information across platforms with its listing management features. The platform syndicates the Google profile to over 70 search engines, aiming to improve online visibility and search engine rankings.

**Integrations**: According to the vendor, MDidentity provides direct integrations with leading Medical Practice Management systems, enabling automated review request processes and seamless workflows.

**Verified Patient Surveys**: The vendor states that MDidentity reduces survey fatigue and increases response rates with a proven survey scoring system. The platform utilizes Net Promoter Score surveys to measure patient satisfaction, providing location and provider scores for comprehensive insights. Trend tracking with keyword tags helps identify areas for improvement, according to the vendor.

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Online Reputation Management

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Online Reputation Management Software

MDidentity

Overview

What is MDidentity?