Name: MeltingSpot
Rating: 8 (1 reviews)
Author: MeltingSpot

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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MeltingSpot is a customer community platform offered by the vendor, MeltingSpot. According to the vendor, this platform is designed to assist businesses in building and managing online communities. It offers a range of features that aim to streamline customer onboarding and education, enhance customer engagement, and foster customer relationships at scale. The vendor claims that MeltingSpot is suitable for businesses of all sizes, from startups to large enterprises. The platform is said to be utilized by professionals and industries such as customer success, marketing, product management, community management, sales, SaaS companies, professional services, networks and associations, venture capital firms, marketing and communications, customer success and support, human resources, professional associations, and non-profit organizations.

## Key Features

**Customer Onboarding & Education**: According to the vendor, MeltingSpot enables businesses to streamline the customer onboarding and education process by implementing 1:many interactions to scale efforts. It aims to accelerate product adoption with relevant content at the right time and increase upsell and customer advocacy through personalized education.

**Forums & Discussions**: MeltingSpot offers features that allow businesses to enable peer support and knowledge sharing within the community. It aims to reduce the workload on the customer success team by allowing customers to ask questions and get answers from the community. The discussions within the community can be turned into a knowledge base for future reference.

**Video**: The platform provides the capability to host live webinars, workshops, and expert sessions. It also allows users to stream and record live events from the built-in studio or external platforms like YouTube and LinkedIn. According to the vendor, on-demand video content can be provided for customers to access at their convenience.

**Messaging**: MeltingSpot facilitates direct and group communication between community members. It aims to foster collaboration and engagement through private and group discussions. The platform also enables efficient and tailored interactions between customers and company representatives.

**Knowledge Base**: According to the vendor, MeltingSpot allows businesses to centralize all product marketing and education content. It offers features to organize tutorials, ebooks, case studies, and how-to guides in one place. The aim is to help customers find the information they need quickly and easily.

**Dashboards**: The platform provides dashboards that enable businesses to monitor community activity and engagement in real-time. It aims to provide insights into member activities and behavior, allowing businesses to optimize customer education and activation strategies based on data.

**Integrations**: MeltingSpot offers the capability to connect with other tools and platforms such as CRM, ticketing, and roadmap tools. This allows businesses to streamline workflows and data exchange between systems, enhancing the functionality and efficiency of the customer community platform.

**Customization**: According to the vendor, MeltingSpot allows businesses to customize the appearance of their community by adding their logo, choosing colors, and selecting fonts. The aim is to create a unique and branded experience for community members.

**Modular Spot**: MeltingSpot offers the capability to activate or deactivate any section of the community. This allows businesses to customize the layout of their community by enabling or disabling different sections. The aim is to tailor the structure of the community to fit the specific needs of the business.

**Automation**: According to the vendor, MeltingSpot allows businesses to automate messages to save time in feeding members with news. It offers features to schedule automated messages to be sent to community members, keeping them informed and engaged without manual effort.

GlobalMeet Webcast enables users to conduct online broadcasts and features HD video streaming and interactive audience engagement tools. It also offers customized event branding, webcast recording and editing capabilities, and event reporting.

Essentials

Professional

GlobalMeet Webcast

Edmodo

MeltingSpot

A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of education courses or training programs.

Learning Management

Features of LMS and LCMS systems, related to designing, administering, and consuming learning content in an educational, corporate, or on-the-job context.

Course authoring

Users can develop and assemble online learning content.

Course catalog or library

Learning content is organized into a course catalog or browsable library.

Player/Portal

Students or employees can engage with content and take courses using this interface, which may be called a player or portal.

Learning content

The vendor offers high quality pre-made courses or assets. These may be specific to certain industries or technologies.

Mobile friendly

Students or employees can access content from mobile devices. Course authors can develop responsive learning content.

Progress tracking & certifications

The system tracks individuals’ progress on courses, scores, transcripts, certificates, etc.

Assignments

Users can assign courses/curricula to individuals or groups, with due dates.

Compliance management

Users can identify potential risks and ensure that requirements are met and that certifications are up to date.

Learning administration

Administrators can manage the content and people (students/employees, course authors, instructors, etc.) on the platform.

Learning reporting & analytics

Provides insights into course completion, engagement with learning content, etc.

eLearning

On-demand online courses can be offered, managed, and tracked within the platform.

Assessments

Users can design, conduct, and report on quizzes/tests.

Live online learning

Users can schedule and host live web-based classes, meetings, or training.

In-person learning

In-person events, classes, and training can be offered, managed, and tracked within the platform, including enrollment, attendance, performance, etc.

Micro-learning

Supports micro-learning content, which is much shorter than a course and typically covers a single topic/skill.

Video learning

Supports video content (embedded in courses and/or as standalone micro-content).

eCommerce

Users can monetize courses and offer them in a learning marketplace.

AICC-compliant

Complies with Aviation Industry CBT Committee (AICC) standards.

SCORM-compliant

Complies with Sharable Content Object Reference Model (SCORM) standards.

Tin Can (xAPI) compliant

Complies with Tin Can or Experience API (xAPI) standards.

Social learning

Includes features for collaboration and knowledge sharing among peers.

Gamification

Presents course material in a game-like format to increase engagement and enjoyment.

GDPR Compliant Learning

Complies with European consumer protection regulations and stores data in accordance with GDPR.

Single Sign On (SSO) Enabled Learning

Utilizes SSO technology to ease the login process for users.

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MeltingSpot

Overview

What is MeltingSpot?