TrustRadius: an HG Insights company

Memfault

Score8 out of 10

3 Reviews and Ratings

What is Memfault?

Memfault is a cloud-based platform designed to help teams monitor, debug and update connected devices. The software provides crash-reporting tools, metrics collection capabilities along with software update and configuration management features that allow users to catch bugs in the field before they are noticed by end-users. It enables remote debugging of devices, providing insights into device crashes without requiring any physical access to the hardware.

The application aims to provide remote monitoring for hardware engineering teams, so they can continuously monitor their fleet's health from anywhere at any time. Users have complete control over the exact data sent from each device, allowing them to remove sensitive PII or other information as needed while collecting valuable insights into user behaviors and product usage that can drive business decisions. Memfault de-risks OTA updates with near real-time monitoring and controlled releases that ensure new releases ship confidently without disruption.

Memfault offers customizable integration SDKs for users who wish to integrate it easily into their existing infrastructure. With full data encryption from device-to-cloud during transmission of sensitive data and SOC 2 Type II compliance along with GDPR compliance certifications, companies worldwide can trust this platform helps keep their devices safe while delivering deep insights that improve customer experience while reducing churn rates overall.

Memfault helped me build a reliable "Internet of Swings"

Use Cases and Deployment Scope

Memfault is deployed on every Diamond Kinetics sensor that runs FreeRTOS. It provides crash reporting for our entire fleet of devices and enables us to aggregate information at scale that would have otherwise taken a LOT of custom development time to implement. We use it for releasing and monitoring firmware versions across our fleet as well as metric aggregation for better understanding how our customers use our product in the field.

Pros

  • Crash Reporting
  • Metric Aggregation
  • Deploying Firmware
  • Device Lifecycle Tracking

Cons

  • Sometimes I need different views for charting, but the API enables data access for custom reports

Most Important Features

  • Crash Reporting
  • Fully featured & well documented API
  • The absolute best customer support and product team out there

Return on Investment

  • We were able to launch our current generation product months earlier than we would have otherwise. Knowing that we caught more bugs in development because of Memfault and would be able to observe and react to anything we missed after launch