Microsoft Dynamics 365 Customer Insights Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Reviews

3 Reviews

Powerful CRM and the Best Customer Engagement Microsoft Platform.

Rating: 9 out of 10

Incentivized

January 28, 2022

Use Cases and Deployment Scope

Excellent CRM solution which has all easy features and effective tracking capability. Integration of other various marketing tools is amazing and even the reports are easily made through the platform. This Microsoft platform scalability is nice the documentation options are also very useful and the platform page layout are the best and reliable lead management system.

Pros

Reports preparation is amazing and faster.
Invoice creating tool.
Sales flow enhancement.

Cons

Only setting the interface for the new user.
Collecting insights across platforms for the beginner.
Integration with some packages.

Likelihood to Recommend

The Microsoft Platform offers excellent easy features with effective CRM capabilities, and it allows easy receipts uploading and generation of productive marketing data insights is faster. The customer management functionalities are the best and excellent engagement capability and even on reports building through the software is very easy to all users.

Cedeno Amanda

.NET Software Engineer in Marketing at Ariadna Communications Group (201-500 employees)

Vetted Review

2 years of experience

View profile

Great customer data that saves you time and helps grow your business!

Rating: 9 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

Sometimes CRM systems aren't enough to house customer data. Between toggling through accounts and dashboards, it can be time-consuming to accurately view customer data. Well, this software does just this. It allows us to be efficient in viewing customer data, trends, and behavior. We can devote our time to other areas of business such as focusing on growing customer accounts and retaining them.

Pros

Centralize customer data
Help us understand client's behavior
Efficient and reliable information

Cons

More integration opportunities with different platforms.
Better notifications if a customer is trending towards the [churning] phase of the customer journey.
Ability to export reports. (Not sure if we had this feature).

Likelihood to Recommend

I think it's well suited to help employees be efficient and devote time to other areas of the business. Having a platform that is power-packed with so much customer data is so helpful as an account manager. It allows me to understand how to approach customers based on their partnership and engagement levels.

Verified User

Account Manager in Customer Service (51-200 employees)

Vetted Review

3 years of experience

Customer knowledge

Rating: 8 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

Microsoft Dynamics helps the organization and the different temps [compile] all the data from [our] customers. Sometimes this data is difficult to share across the company with all the people interested. The tool organizes it and helps us [extract the most] relevant insights thanks to its dashboards. It would be very helpful for any team willing to have better knowledge of their customers.

Pros

Customer behaviour in apps
Compile and share customer data
Create summaries and dashboard to extract insights

Cons

Difficult to integrate with other microsoft tools

Likelihood to Recommend

Customer [behavior] in your company website or app

Verified User

Analyst in Marketing (10,001+ employees)

Vetted Review

1 year of experience

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