TrustRadius: an HG Insights company

Remote Desktop Services

Score7.7 out of 10

79 Reviews and Ratings

Top Performing Features

0%

Remote Active Directory® management

Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

Cat avg: 8.3

-15%

Screen sharing

Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

Cat avg: 9.3

-9%

Remote management of servers & workstations

Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

Cat avg: 8.7

-33%

Over-the-Internet remote session

Establish secure remote connection with computers outside the network firewall.

Cat avg: 9.4

Worst Performing Features

-88%

Instant message

Ability for administrator to communicate via instant message with remote user.

Cat avg: 8.1

-83%

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Cat avg: 6.5

-71%

Centralized management dashboard

Dashboard to facilitate management of users, permissions, licenses etc.

Cat avg: 7.9

Remote Desktop Services Features from Reviews

Remote Administration

Remote administration software is used to control a computer from a remote location.

4.5-43%
  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.5

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 8.1

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.5

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 6.5

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • Initiate remote control from mobile

    Mobile application for remote controlling computers from mobile device (iOS, Android)

    Category average: 7.1

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.7

  • Remote Active Directory® management

    Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

    Category average: 8.3

  • Centralized management dashboard

    Dashboard to facilitate management of users, permissions, licenses etc.

    Category average: 7.9

  • Session record

    Ability to record session for training purposes.

    Category average: 7.9

  • Monitoring and Alerts

    Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

    Category average: 8.1