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Microsoft Teams

Score8.2 out of 10

7,770 Reviews and Ratings

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

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Categories & Use Cases

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Microsoft Teams Key Features

Learn about the best (and worst!) features Microsoft Teams has to offer, as determined by TrustRadius' reviewers.
Based on 7,770 ratings of Microsoft Teams's features
View all Microsoft Teams features

Top Performing Features

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 8.8

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 9

  • Document collaboration

    Users can edit files and attach comments to files.

    Category average: 8.4

Areas for Improvement

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

    Category average: 8.1

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.1

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 7.1

Who Buys & Uses Microsoft Teams

Microsoft Teams Reviews

What users are saying about Microsoft Teams.
View all Microsoft Teams reviews

Pros

  • Robust file sharing and document organization features
  • Effective for meetings and video calls with high-quality audio/video
  • Comprehensive meeting tools including screen sharing, recording, and transcription

Cons

  • Clunky, unintuitive, and difficult-to-navigate user interface
  • Frequent performance issues such as lag, slow operation, and occasional crashes
  • Spotty, overwhelming, or uncustomizable notification management

Microsoft Teams connect with people the way you want

Rinu ShawView profile
CS Operations Specialist in Product Management at Ameya Healthcare (10,001+ employees)

Use Cases and Deployment Scope

It solves the major point of communication and keeps people connected. So it is very helpful to keep the communication going whether it's internal or external with our clients it is always being utilised to host the meetings and calls. And it is easy to set up meetings and invite external as well as internal partners.

Pros

  • It helps keep your team connected especially when you are working virtually.
  • Easy to setup meeting with clients and bring people on the call to discuss business.
  • Allows you to set control is very useful for large audience.

Cons

  • Add more features in the virtual background.
  • Allow host to control at more granular level.
  • A push button to unmute and mute would be a plus and if we can customise the key to use as a push button.

Return on Investment

  • Based on last quarter's review, I can say it has great ROI as the cost dropped by 30 % compared to last year.
  • It reduces the friction between teams having to do chat and meetings on different tools.
  • Great experience by the team and easy to adopt.

Usability

Alternatives Considered

Amazon Chime, Google Meet and Slack

Other Software Used

Atlassian Confluence, Salesforce Agentforce Commerce

All-in-One Secure Communication Tool for Cross-Functional Teams.

Incentivized
Wepro Ovebwa
Quality Assurance Engineer in Engineering at Groupe L. Warsemann (201-500 employees)

Use Cases and Deployment Scope

My first experience with Microsoft Teams was 7 years ago, when I was at University. I used it to attend virtual classes and collaborate on group assignments with my classmates. Currently, in our organization, we use it to collaborate, communicate, and manage our daily workflows. Our Teams operates both on-site and remotely across multiple locations. Its ability to integrate chat, video calls, file sharing, meetings, and instant messaging into a single platform has made our lives much smoother and made it convenient for everyone to work together in real time. The tool is fully compatible with iOS, Windows, and Android, allowing us to use our devices even when on the move. Seamlessly connects with our other tools, making our work and communication effortless.

Pros

  • All in one communication for Teams.
  • High quality and reliable both audio and video meetings.
  • Well organized and clear instant chat.
  • Excellent security features.
  • Beautiful integration with 3rd party tools and systems.
  • Perfect compatibility with windows ,android and iOS.
  • Allow meetings recordings for later us or sharing with teams that missed the live.

Cons

  • Although Microsoft Teams has been offering consistent support and enhancing teamwork across our organization, it would be nice to have more customization options, like colors and labels, for the chat feature.
  • Mobile version UI is not user friendly.

Return on Investment

  • Allow smooth communication with team members, clients, and other internal and external partners globally.
  • Provide strong security features to ensure secure communication and confidence when sharing sensitive information during our meetings and group calls.
  • When working on collaborative projects, we can work together in the same document in real time.

Usability

Alternatives Considered

Zoom Workplace

Other Software Used

Wrike, AutoCAD, Microsoft Excel

A great tool for teams communication.

Maya Veleva
Responsable Territoriale Gironde - Lot et Garonne at France Active Nouvelle-Aquitaine (11-50 employees)

Use Cases and Deployment Scope

Microsoft Teams is a user-friendly collaboration and team communication software. We have been using the software in our organization for close to a decade. Use of the product has promoted teamwork and enhanced decision-making in our organization. It has also promoted internal communication by enabling real-time video and voice chats and secure file sharing. Microsoft Teams is generally user-friendly and very well-suited for remote work. Its user interface is interactive and straightforward, making it easier for non-technicals to navigate. The product has robust integration options and unlimited customization.

Pros

  • Record and playback ability.
  • Availability of end to end encryption systems and screen recording capabilities.
  • The software has a two way audio and video system.

Cons

  • The software is overwhelmed when it comes to management of large teams.
  • Customer support services providers of the software are not very responsive.
  • Low internet speed negatively affects the product's performance. Microsoft Teams relies heavily on a stable network connection.

Return on Investment

  • Sap SuccessFactors HCM software has improved our employees' performance and enhanced their work experiences and decision-making in our organization. This has been made possible by the availability of artificial intelligence-powered insights.
  • The software has simplified the complexities of workforce management and enabled us to focus on what matters most.
  • Use of the software has ensured better planning and proper employee performance tracking, which has generally improved productivity.

Usability

Other Software Used

3CX, Haystack, SAP Build

Boosting Team Collaboration and Communication With Microsoft Teams.

Amine Derouich
Human Resource Manager in Human Resources at AGTEK Easy Agriculture (51-200 employees)

Use Cases and Deployment Scope

Microsoft Teams is deployed across all our departments, and we mainly use it to centralize communication. The tool also facilitates remote work, which is critical for our hybrid workforce, and it effectively boosts team connectivity and productivity. From video conferencing, file collaboration, to handling team chats, this tool has it all. In addition, its seamless integration with the Microsoft ecosystem has helped streamline workflows.

Pros

  • It effectively improves collaboration and productivity.
  • It centralizes communication which is critical for team connectivity.
  • Microsoft Teams effectively supports remote work environment.
  • It comes with amazing security features.
  • It supports integration more so with Microsoft 365 thus streamlining workflows.

Cons

  • High system resource usage sometimes leads to sluggish performance.
  • I have experienced poor connectivity and dropped calls and this needs to be fixed.

Return on Investment

  • Microsoft Teams ensures smooth, fast, and centralized communication.
  • With its collaboration features, our teams can effectively connect and work collaboratively, leading to high productivity.
  • With its great features, Microsoft Teams effectively supports a remote/hybrid workforce, saving us money while ensuring our teams work effectively, no matter where they're based.

Usability

Other Software Used

Microsoft 365, Alchemer

Microsoft Teams Review

Hom Jordanie
Nurse Incharge of Telemedicine at HumaniTerra (11-50 employees)

Use Cases and Deployment Scope

I am a nurse in charge of telemedicine in our health and wellness industry. We use Microsoft Teams to schedule our daily meetings, patient follow ups, conduct virtual appointments with our patients in different parts of the country and for research collaboration with other teams. Use of the product has also streamlined general communication in our organisation. The software integrates well with our various systems and can be tailored for specific needs.


Pros

  • The software is fully customizable and easy to set-up.
  • Ability to record presentations and sessions for future reference.
  • Good value for money compared to other webinar and collaboration tools.

Cons

  • The software does not support offline use and highly depends on steady Internet connection which is very expensive.

Return on Investment

  • Microsoft Teams has made it possible for us to see our patients without requiring them to visit our health facilities. This has been made possible by the availability of quality collaboration features and video recording systems.
  • The software allows us to ensure real-time coordination between our nurses offering ambulance services and medical doctors in our different facilities in case of emergencies.
  • Use of the software has eased management of our internship medical students because we can easily assign duties,monitor assignments and conduct training sessions online.

Usability

Other Software Used

Yodeck, Dokmee ECM, DocuSign Click

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