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Microsoft Teams

Score8.1 out of 10

7,546 Reviews and Ratings

What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Top Performing Features

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 8.8

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 9

  • Document collaboration

    Users can edit files and attach comments to files.

    Category average: 8.3

Areas for Improvement

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

    Category average: 8.1

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.2

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 7

All-in-One Secure Communication Tool for Cross-Functional Teams.

Use Cases and Deployment Scope

My first experience with Microsoft Teams was 7 years ago, when I was at University. I used it to attend virtual classes and collaborate on group assignments with my classmates. Currently, in our organization, we use it to collaborate, communicate, and manage our daily workflows. Our Teams operates both on-site and remotely across multiple locations. Its ability to integrate chat, video calls, file sharing, meetings, and instant messaging into a single platform has made our lives much smoother and made it convenient for everyone to work together in real time. The tool is fully compatible with iOS, Windows, and Android, allowing us to use our devices even when on the move. Seamlessly connects with our other tools, making our work and communication effortless.

Pros

  • All in one communication for Teams.
  • High quality and reliable both audio and video meetings.
  • Well organized and clear instant chat.
  • Excellent security features.
  • Beautiful integration with 3rd party tools and systems.
  • Perfect compatibility with windows ,android and iOS.
  • Allow meetings recordings for later us or sharing with teams that missed the live.

Cons

  • Although Microsoft Teams has been offering consistent support and enhancing teamwork across our organization, it would be nice to have more customization options, like colors and labels, for the chat feature.
  • Mobile version UI is not user friendly.

Return on Investment

  • Allow smooth communication with team members, clients, and other internal and external partners globally.
  • Provide strong security features to ensure secure communication and confidence when sharing sensitive information during our meetings and group calls.
  • When working on collaborative projects, we can work together in the same document in real time.

Usability

Alternatives Considered

Zoom Workplace

Other Software Used

Wrike, AutoCAD, Microsoft Excel

The Seamless Choice Microsoft Teams Review for M365 Ecosystems.

Use Cases and Deployment Scope

I’m using Microsoft Teams as part of my job. Most of our meeting schedules, internal communications, and team meetings are hosted using Teams. I was introduced to it some years ago, but I only started using it consistently in the past four months. It is very easy to operate, and it works seamlessly with other Microsoft apps.

Pros

  • Seamlessly integrates with Outlook calendar.
  • Uses the documents title instead of the URL, making it accessible.
  • Easy to use across multiple devices.

Cons

  • It needs to be updated always for everything to work well.
  • Screen sharing can be a little challenging at times.
  • Not all people we need to connect to have Microsoft teams.

Return on Investment

  • Because our unit decided to go all in with Microsoft Products, the integration and flow of our communication and files are seamless.
  • Microsoft Teams is very secure. Only those who are logged in with their university credentials can access the files we share and the events we host. Therefore, we don't have to worry about privacy and security for the virtual events we host.
  • If our virtual events are open to the public, joiners outside the organization often struggle to join because Microsoft Teams is not the most familiar tool amongst the public.

Usability

Alternatives Considered

Zoom Workplace

Other Software Used

Microsoft Power BI, Microsoft Lists, Canvas

Its a good product overall but not the perfect work companion.

Use Cases and Deployment Scope

Communications. We're solely working from home, so Teams has been helpful. Although it has some very annoying quirks, it serves its purpose as our main communication platform. We use it for meetings, setting up online events, and overall general chat across the whole organization.

Pros

  • Setting meetings.
  • Chat system.

Cons

  • Search is a huge thing, it can be inaccurate at times.
  • Log in sometimes is clunky, or random log outs.
  • Online status is not accurate at times.

Return on Investment

  • Positive, as it comes with the Microsoft Office suite, so no need to purchase it as a separate chat platform.
  • Being able to also search for files, has been a life saver on times.

Usability

Alternatives Considered

Zoom Rooms and Google Meet

Other Software Used

OneDrive, Google Meet, Google Drive

A strong corporate communication tool

Use Cases and Deployment Scope

We utilise Microsoft Teams as a secondary messaging tool to engage with clients and potential customers that use Microsoft as their worksuite. We will also use the video call feature to conduct product demos and have calls with potential clients and customers. Our product also integrates with Microsoft Teams to provide updates/results based on test results.

Pros

  • External connections are easy to set up
  • Clean when jumping between chat and video calls
  • Integration of copilot is useful
  • Chats UI is simple and easy to use

Cons

  • Overall UI is quite clunky with too many features
  • Notifications seem to be a bit spotty and don't always come through
  • Video calls UI is again quite heavy to use

Return on Investment

  • Increased pipeline by enabling us to engage with customers that are exclusive to Microsoft by having easily set up cross company channels
  • Closed multiple deals across last year due to this communication
  • Facilitated 10+ sales calls where companies had to use Microsoft Teams as it allows external participants easily

Usability

Alternatives Considered

Google Chat and Slack

Other Software Used

Slack, Google Chat, Google Meet, Google Sheets, Google Slides, Google Drive, HubSpot CRM, Apollo.io, Lusha, RocketReach, ZoomInfo Sales, LinkedIn Sales Navigator, Pitch, Typeform, Xero, Outseta

A Comprehensive Review Of Microsoft Teams After 5 Years of Everyday Use

Use Cases and Deployment Scope

On a daily basis, we use Microsoft Teams to communicate and collaborate within our organization and with our colleagues. I am proud to say that we transitioned from other collaboration tools, and we are here to stay. I've been loving Microsoft Teams so far and I think it's quite exceptional on what it does and the potential that it provides to remote workers. It has never been this easy for me to communicate with my colleagues and Microsoft Teams made it possible for me. Personally, I think that Microsoft Teams has the most intuitive and sleek user interface among all of the communication and collaborative tools that I have used in the past. I like how it looks and how it provides you the various option to customize it to your liking. Additionally, we use Microsoft Teams 2-3 times a week for our face-to-face meetings. For me, the element of the human connection is a must for a job to feel alive, and Microsoft Teams enables that for us. Working remotely can be taxing to the human psyche especially if you're just staring at the screen all day and you do not have anyone to talk to. Well, Microsoft Teams makes that human connection possible and I especially love the filters that they provide - they keep on updating it too and provides us new backgrounds to work with our meetings regularly.

Pros

  • Makes communication and collaboration easier through Chat.
  • Lets us personalize and humanize face-to-face interactions through Meetings.
  • Helps me effectively plan out my day through Calendar.
  • Enables us to safely store and access our information through OneDrive.
  • Simplifies calls and voice communication.

Cons

  • Notetakers are ruining our meetings. Please give us the option to completely allow or block them completely.
  • I often experience lag when leaving a meeting, please continue on improving this service.
  • Please consider solid color background options for meetings. This is needed for most interviews, and it will save us time from trying to manually download them.

Return on Investment

  • Personally, I would say that by using Microsoft Teams, it upped my collaboration with my colleagues by around 50% or around more than half of what I usually did prior to using it.
  • I had 100% show rate and attendance on all of my meetings in the past 6 months.
  • If I may add, I also have been chattier & collaborative towards my colleagues in past 3 months particularly the month of December when we had huge traffic at work. I would estimate this behavior to have been increased by around 60% than what I usually incur during normal operating days.

Usability

Alternatives Considered

Slack, Google Meet, Google Chat and Google Calendar

Other Software Used

Aloware, Microsoft Excel, Open Dental Software, WebWork Time Tracker, Tableau Cloud, Deel, Google Workspace, Clockify, Canva, Krisp, Microsoft Entra ID