User templates
Create and apply batch configurations to multiple users at once
Cat avg: 7.1
Top Performing Features
Directory of employee names
Voice directory of all employees for self-service dialing
Cat avg: 7.8
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Cat avg: 7.8
Call recording
Automatic recording of inbound and outbound calls
Cat avg: 7.4
Worst Performing Features
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 6.9
Mobile app for Android
Android app
Cat avg: 7.8
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 7.4
Mitel OpenScape Voice Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
8.2+11%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.4
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 6.9
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.1
Call reports
Historical call analysis and trending metrics
Category average: 7.8
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 7.8
Call Management
Customized phone system settings
8.7+11%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 7.8
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 7.8
VoIP system collaboration
Team collaboration via cloud phone system
9+17%
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 7.9
Mobile apps
Apps are compatible with mobile devices.
8+3%
Mobile app for iOS
App for iPhone and iPad
Category average: 7.9
Mobile app for Android
Android app
Category average: 7.8