Mitel OpenScape Voice

Score8 out of 10

2 Reviews and Ratings

Top Performing Features

+20%

User templates

Create and apply batch configurations to multiple users at once

Cat avg: 7.5

+13%

Directory of employee names

Voice directory of all employees for self-service dialing

Cat avg: 8

+13%

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Cat avg: 8

+17%

Call recording

Automatic recording of inbound and outbound calls

Cat avg: 7.7

Worst Performing Features

-4%

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Cat avg: 7.3

-11%

Mobile app for Android

Android app

Cat avg: 7.9

+4%

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Cat avg: 7.7

Mitel OpenScape Voice Features from Reviews

8.2+6%

Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.7
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.3
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Call reports
Historical call analysis and trending metrics
Category average: 8.1
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8

8.7+8%

Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.7
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8

9+15%

Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8

8+1%

Mobile app for iOS
App for iPhone and iPad
Category average: 7.9
Mobile app for Android
Android app
Category average: 7.9