What is Mitel Workflow Studio?
Mitel Workflow Studio is a low-code and no-code platform for building and managing communication workflows between Mitel solutions and third-party applications. The platform features a visual, drag-and-drop designer used to create applications without extensive coding.
The system is intended for enterprise and midsize businesses, specifically for use by customer experience (CX) teams, healthcare providers, and financial services organizations.
Technical capabilities of Mitel Workflow Studio include:
- AI Integration: Connects with GenAI providers such as OpenAI, Anthropic, and Google Gemini through an API framework and plugins.
- Automation Services: Supports the creation of virtual agents, automated call routing based on AI analysis, and real-time transcription or translation services.
- Multi-Channel Support: Integrates voice and digital channels, including Chat, SMS, and WhatsApp.
- Data Management: Provides tools for summarizing information, appointment scheduling, and visitor registration.
Mitel Workflow Studio integrates with third-party platforms including Salesforce, Microsoft Teams, Google, Jira, Slack, and Twilio. The platform uses Mitel's API framework to synchronize data and actions across these systems.
The vendor states that users with a Software Assurance (SWA) subscription can receive 500 Essential and 500 Premier licenses for the platform.
