Name: Mokapen
Price: 9 USD
Author: Mokapen

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Continuous Integration

Feature Management

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

SaaS Spend Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Cybersecurity Consulting

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Mobile Data Security

Network Behavior Analysis

Network Performance Monitoring

Sensitive Data Discovery

Service Desk Outsourcing

Software Composition Analysis (SCA)

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Church Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Voting

Revenue Cycle Management (RCM)

Vertical-Specific

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### Project Management
Users generally appreciate Mokapen's project management capabilities, finding them intuitive and helpful in organizing tasks and projects efficiently. The platform's board interface, color-coding options, and task assignment features are highlighted as particularly beneficial for prioritizing and tracking project progress. While some users mention minor issues like the lack of certain functionalities such as cloud storage and chat features specific to projects, overall, Mokapen's project management tools are viewed positively for their simplicity and effectiveness in task allocation and monitoring.

### Task Management
Users appreciate Mokapen's task management capabilities for their simplicity, immediacy, and versatility. The ability to view tasks in different modes, such as calendar and board, with a single click is particularly valued. The platform's clean and appealing interface enhances the overall task management experience. While some users are eagerly anticipating upcoming email integration and synchronization with other plugins, the current functionality for project management and collaboration is seen as effective and user-friendly.

### Collaboration Tools
Users appreciate Mokapen's forward-thinking approach to collaboration tools, noting its potential for further development with upcoming email integration and plugin synchronization. The platform's clean and appealing interface has garnered positive feedback, making it an ideal choice for those looking to streamline their digital operations. By facilitating collaboration with external partners, Mokapen has successfully enhanced teamwork and communication, ultimately simplifying the process of digital transformation for its users.

### Integration Capabilities
Users have highlighted both positive and negative aspects of Mokapen's integration capabilities. While some users appreciate the increasing number of integrations and the ease of managing internal and external tickets, others express concerns about the lack of certain functionalities and integrations with third-party services. The general consensus appears to be that Mokapen's integration capabilities show promise but may require further development to meet the diverse needs of users.

Mokapen is a CRM solution developed by Mokapen Srl, targeting small enterprises, freelancers, and students. According to the vendor, this software aims to streamline business processes, enhance collaboration, and effectively manage customer relationships. It is designed to cater to a variety of professions and industries, including freelancers, small and medium-sized enterprises (SMEs), consultants, startups, and students.

## Key Features

**Projects & Tasks**: According to the vendor, Mokapen allows users to create projects and tasks for teams, define deadlines, and assign accountable individuals, thereby streamlining workflow and automating processes.

**Involve your Customers in dedicated projects**: The vendor claims that Mokapen enables users to invite customers as guests, limiting their visibility and facilitating collaboration on specific projects. This feature aims to ensure seamless communication and efficient project management.

**Connect your network of contacts**: The vendor states that Mokapen allows users to upload their contacts directory and associate activities with each contact. This feature provides easy access to complete action history, aiding in effective relationship management.

**Solve issues through tickets**: Mokapen offers a ticket management system, allowing users to efficiently handle customer support tickets. The vendor claims that users can receive tickets directly from customers and provide timely resolutions.

**Plan sales digitally**: According to the vendor, Mokapen facilitates the conversion of leads into customers, tracks team sales opportunities in pipelines, and expedites deal closures. This feature aims to enhance sales planning and accelerate the sales process.

**Collaboration**: Mokapen enables users to create organizations and collaborate with others, launching projects with users from different organizations. According to the vendor, this fosters teamwork and enhances productivity.

**Network**: Mokapen provides access to a marketplace of innovative companies, allowing users to connect with potential customers and partners. The vendor claims that this feature expands the network and opens up new business opportunities.

**Integrations**: According to the vendor, Mokapen seamlessly integrates with favorite apps, providing quick access and enhancing productivity.

**Reports**: Mokapen offers interactive dashboards for in-depth data analysis. Users can define views and filters for customized reports, gaining valuable insights to drive informed decision-making, as per the vendor.

**Security**: Mokapen is designed to be GDPR compliant and provides a private mode for organization data. According to the vendor, this ensures the utmost security and privacy of sensitive information.

Ease of Use: Many users have found Mokapen to be easy to use and practical, making it an essential tool for their companies. The user-friendly interface allows for effortless navigation, even for those who have never used a similar tool before.

Feature Rich: Users appreciate the wide range of features offered by Mokapen, particularly in terms of its working flow and task management capabilities. These features enhance productivity and streamline workflows, allowing users to effectively manage their tasks.

Responsive Backend: Reviewers have praised the quick and responsive backend of Mokapen. This ensures smooth and efficient navigation throughout the software, enabling users to easily access different pages without any delays or frustrations.

Small Bug in Calendar Feature: Some reviewers have mentioned encountering a small bug in the calendar feature of Mokapen. It seems that this issue has been reported by a few users, indicating that it may not be an isolated incident. However, it is important to note that the bug was quickly resolved within 5 minutes with the help of the customer care team.

Limited Integrations: Several users have expressed their dissatisfaction with the limited integrations offered by Mokapen. While the software provides some integration options, a number of reviewers felt that there should be more compatibility with other tools and platforms. This suggests that Mokapen might benefit from expanding its range of integrations to better meet user needs.

Lack of Advanced Features: A few reviewers have commented on the lack of advanced features in Mokapen. Although they appreciate its simplicity, some users have expressed a desire for additional functionality beyond basic task management capabilities. It appears that these individuals are seeking more robust features to enhance their productivity and workflow efficiency.

Basic

Norada Solve360

Bolste

Mokapen

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Mokapen

Overview

What is Mokapen?