What is monday service?
monday service is monday.com's help desk solution, featuring a built-in AI agent used to resolve requests instantly with personalized solutions using ticket history and a knowledge base.
Additional smart features include:
To enhance the end-user experience, monday service offers a customized portal to submit requests, view ticket status, follow up, and access self-serve resources. And tailored workspaces can be created to meet the needs of different kinds of teams providing service, while keeping them connected to eliminate bottlenecks, ensure seamless escalations, and drive faster resolutions.
monday service can be tried free for 14 days, and non-profits may be eligible for free usage. For teams that will have greater than 40 users, monday.com states potential buyers should contact sales for a specific quote.
Additional smart features include:
- Instant categorization of tickets by type, urgency, sentiment, department and more for accuracy and consistency.
- Smart routing - automatic assignment to agents or teams, to streamline ticket handling and reduce manual work.
- AI suggestions - one-click resolution supplied by AI to speed resolution times
- Service workflows - a drag-and-drop workflow builder to automate any workflow, including replies, notifications, follow‑ups, actions, and approvals.
To enhance the end-user experience, monday service offers a customized portal to submit requests, view ticket status, follow up, and access self-serve resources. And tailored workspaces can be created to meet the needs of different kinds of teams providing service, while keeping them connected to eliminate bottlenecks, ensure seamless escalations, and drive faster resolutions.
monday service can be tried free for 14 days, and non-profits may be eligible for free usage. For teams that will have greater than 40 users, monday.com states potential buyers should contact sales for a specific quote.
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Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
FAQs
What is monday service?
monday service is monday.com's help desk solution, featuring a built-in AI agent used to resolve requests instantly with personalized solutions using ticket history and a knowledge base.
How much does monday service cost?
monday service starts at $87.
What are monday service's top competitors?
Zendesk Suite, Fin, and Ada are common alternatives for monday service.