A simple yet flexible call management tool with some interesting AI agent features built in.
Use Cases and Deployment Scope
We use MyOperator's calling suite for handling all of our inbound support, HR, accounting and marketing calls. We have been using the solution at Tangentia for the last 6 years. It has been reliable, easy to setup and maintain and been cost effective as well compared to similar offering by other providers
Pros
- Call flow setup is very user friendly, visually very easy to setup and update on the fly.
- The call logs and missed calls feature is also handy, the teams performance and all of the metrics are easily accessible in a single dashboard.
- The option to integrate with Whatsapp is another great feature, most of the geographies we work with lean heavily towards WhatsApp and having the option to use it in the same platform is a great option to have
Cons
- The user interface feels too simple sometimes, would be helpful to have an advanced features option as well for experienced users for more granular controls.
- The Automated IVR speech voices are too robotics, having some more natural sounding options would be great.
Return on Investment
- Acts as a single point of contact for all departments across the organizations. All calls and messages are logged so nothing slips through the cracks compared to a manually monitored call line.
- We've received and been able to convert a lot of inbound call leads through MyOperator, specially during busy end of quarter season when volumes are large.
Usability
Alternatives Considered
CallHippo
Other Software Used
Freshsales, HubSpot CRM, Apollo ERP
