Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 7.4
Top Performing Features
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 7.2
Call reports
Historical call analysis and trending metrics
Cat avg: 7.9
Directory of employee names
Voice directory of all employees for self-service dialing
Cat avg: 8.1
Worst Performing Features
Mobile app for iOS
App for iPhone and iPad
Cat avg: 8
Mobile app for Android
Android app
Cat avg: 8
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Cat avg: 8
Natterbox Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
10+32%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.4
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.2
Call reports
Historical call analysis and trending metrics
Category average: 7.9
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.1
Call Management
Customized phone system settings
9.7+21%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.8
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.1
Mobile apps
Apps are compatible with mobile devices.
80%
Mobile app for iOS
App for iPhone and iPad
Category average: 8
Mobile app for Android
Android app
Category average: 8