Online donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Cat avg: 7
Top Performing Features
Wealth screening
The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.
Cat avg: 6.1
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Cat avg: 7.5
Constituent engagement and marketing
Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.
Cat avg: 6.2
Worst Performing Features
Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Cat avg: 4.5
Digital advocacy enablement
Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.
Cat avg: 5.1
Reporting and data visualization
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
Cat avg: 6.4
Neon CRM Features from Reviews
Communications and Marketing
Constituent engagement and marketing features
1.2-78%
Constituent engagement and marketing
Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.
Category average: 6.2
Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 4.5
Digital advocacy enablement
Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.
Category average: 5.1
Reporting and Analytics
Reporting and analytics about constituents and donations
1.8-72%
Reporting and data visualization
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
Category average: 6.4
Wealth screening
The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.
Category average: 6.1
Fundraising and Events
The ability to accept and process donations and manage events
1.4-75%
Online donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Category average: 7
Event registration and ticketing
Track ticket purchases for events and connect them to constituent profiles
Category average: 6
Text and phone donations
Constituents can donate via text or phone call.
Category average: 4.9
Volunteer shift management
The software allows volunteers to sign up and check in for event shifts.
Category average: 4.9
Mobile event check-in
Attendees and volunteers can be checked in at events with a mobile device.
Category average: 6.1
Security and Platform
Features related to security and general platform usage and implementation
1.5-78%
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Category average: 7.5
Mobile access
Users can access the CRM via an app from a mobile phone or tablet.
Category average: 7
Integrations
The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.
Category average: 6.4
Neon CRM Features from the Vendor
Donor Database
Vendor-reviewedConstituent database
Information about donors, corporate supporters, members, alumni, grant-making organizations, volunteers, staff, and/or nonprofit recipients is stored in a database.
Constituent interaction tracking
Capture, track, and record history of constituent donations, memberships, participation, and communications.
Constituent relationship management
Link constituents to each other based on family, employer, household, and other relationships.
Donor and member portals
Self-serve portals for contributions, participation, profile updates, and event registration.
Automated workflows
Parts of the constituent management process, like email communication and updating contact records, can be automated.
Communications and Marketing
Vendor-reviewedConstituent engagement and marketing
Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.
Reporting and Analytics
Vendor-reviewedReporting and data visualization
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
Predictive analytics
Analytics offer insights like recommended ask amounts and warnings about donors at risk of lapsing.
Wealth screening
The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.
Fundraising and Events
Vendor-reviewedOnline donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Event registration and ticketing
Track ticket purchases for events and connect them to constituent profiles
Text and phone donations
Constituents can donate via text or phone call.
Volunteer shift management
The software allows volunteers to sign up and check in for event shifts.
Mobile event check-in
Attendees and volunteers can be checked in at events with a mobile device.
Security and Platform
Vendor-reviewedRole-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Integrations
The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.
Additional Features
Vendor-contributedFundraising
Neon Pay Payment Processing
PCI Compliance Program
Moves and Task Management
Unlimited Emails
Unlimited Letters
Unlimited Online Forms
Automated Acknowledgements
Unlimited File Storage
Grants Tracking
Constituent Login Portal
Unlimited Ticket Support
Neon One Academy
Group Trainings
Open Office Hours
Open API
Events Management
QuickBooks Online Integration
Volunteer Management
Online Store
Peer-to-Peer Fundraising