Name: Netrepid
Author: Netrepid

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Enhanced 911 (E911)

Manufacturing Execution

Org Chart

Smart Spaces

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Endpoint Encryption

Fraud Detection

HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

SIP Trunking

Storage Area Network

System Monitoring

Technology Scouting Software

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Digital Signage

Email Marketing

Marketing Automation

Online Reputation Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

Auto Repair

Emergency Notification

HIPAA Compliance

Home Health Care

Insurance Agency Management

Intelligent Document Processing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Smart Cities

Vertical-Specific

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### Customer Support and Service Quality
Users consistently praise Netrepid for its excellent customer support and service quality features. Reviewers highlight the responsiveness of the support team, quick issue resolution, and the knowledgeable staff as key strengths of Netrepid's customer service. While some users find the process for filling out Help Desk tickets a bit cumbersome, the overall sentiment leans towards positive experiences with Netrepid's customer support and service quality. Customers appreciate the prompt service, effective solutions provided, and the user-friendly Netrepid Portal. The general consensus is that Netrepid excels in providing top-notch customer support and service quality to its users.

### Issue Resolution and Response Times
Users consistently praise Netrepid for its quick response times and efficient issue resolution capabilities. The reviews highlight a pattern of satisfaction with the promptness and effectiveness of Netrepid's support desk in addressing equipment problems. Customers appreciate the organized ticketing system that aids in tracking and resolving issues swiftly. The general sentiment is that Netrepid excels in providing timely solutions to IT needs, ensuring that concerns are addressed promptly and efficiently.

### Data Security and Backup Solutions
While some users express concerns about the reliability and interface of Netrepid's data security and backup solutions, others find comfort in the secure off-site data storage and firewall features. The mixed opinions suggest that Netrepid's data security and backup solutions have both strengths and areas for improvement, leaving users with differing perspectives on its overall effectiveness in safeguarding their data.

### Network and Firewall Management
Users seem to appreciate Netrepid's robust network and firewall management features. The reviews highlight the effectiveness of the firewall in safeguarding the company's operations without any noticeable impact on business activities. Additionally, the implementation of web and database hosting behind a firewall has enabled the blocking of unwanted traffic by country IP, enhancing security measures. This proactive approach to network security has been well-received by users, indicating a positive sentiment towards Netrepid's network and firewall management capabilities.

Netrepid is commonly recommended for its comprehensive range of services and effective support teams, making it a reliable choice for corporations. Users appreciate the wide variety of solutions offered by the company.

Users highly recommend Netrepid as an amazing ISP that takes away the worries of running a website and email system. With their services, users can confidently focus on their core business operations.

Netrepid is praised for being a hands-on and personal IT company that is diligent in resolving issues and easy to reach. Users consistently highlight the knowledgeable and responsive support team, which ensures prompt resolution of concerns.

It is also recommended to engage directly with Netrepid's staff to gain more insights into their services and find tailored solutions to individual needs. Additionally, users advise ensuring clarity in the contract and accurate billing for a smooth implementation experience.

Netrepid solves critical hosting and IT infrastructure problems for organizations looking to improve their technological evolution, functionality, and growth. Its hosting services offer a rock-solid ISP that is always available and provides a secure environment to manage IT needs. The result is better quality and positioning organizations in the competitive market.

One of the key benefits of using Netrepid's services is that it helps organizations migrate from unreliable hosting providers to a solid foundation and hosting excellence, offering backup and off-site storage solutions for data security. Additionally, Netrepid's technical resources can fix problems remotely, which increases efficiency and productivity for organizations. 

Another advantage of using Netrepid is its cost-effectiveness and time-saving capabilities. The mobile data web service with virtual server systems eliminates maintenance and uptime issues, providing users with peace of mind while allowing them to focus on their business operations. Plus, its knowledgeable engineers offer co-location facilities, networking, and virtualization solutions that help users quickly resolve any technical issues that may arise.

Overall, Netrepid streamlines IT infrastructure management while also ensuring maximum uptime. It offers a reliable and secure platform for businesses to store and manage their IT needs, including DR infrastructure, cloud-based backup solutions, and public wireless. Ultimately, Netrepid provides an all-inclusive solution for businesses of all sizes looking to improve their digital operations while increasing efficiency and productivity.

Reliability: Netrepid is praised for its quality, reliability, and scalability by many reviewers. Users have reported that the company's services are fundamental to their organizations' smooth functioning.

Helpful Support Team: Many users appreciate Netrepid's highly receptive support team, which provides effective solutions to problems presented. The team dynamics between Netrepid and its clients help develop objectives, obtain more efficient strategic and technological results in terms of time, and achieve an outstanding work flow.

Excellent Customer Service: Several reviewers praise the excellent customer service provided by Netrepid staff. They are patient, polite, helpful, and explain technological problems while including the user in figuring out a solution. Additionally, Netrepid has been providing excellent customer service for over 30 years.

Slow customer support: Many users have reported waiting excessive amounts of time on hold for customer support or having long wait times for responses to email tickets. Some reviewers have noted that reaching customer support by phone can be difficult and the team seems to prefer using the email ticket system.

Unreliable remote backup function: Several users have experienced data loss due to the software's unreliable remote backup function. They mention that important data can sometimes disappear without warning, causing unnecessary stress and frustration.

Frequent disruptions and downtime: A number of reviews mention frequent disruptions and downtime with the software, causing significant frustrations for users who rely on it regularly. Users note that this has led to lost productivity, missed deadlines, and other issues.

Netrepid is a provider of infrastructure hosting services headquartered in Harrisburg, that provides hosted virtual desktop as well as virtual server hosting (Microsoft or Linux VPS).

Core

Premium

Nerdio

Netrepid

A hosted virtual desktop (HVD) is a "Desktop as a Service" (DaaS) where the platform and applications are hosted on the service provider's server. A desktop instance creates a virtual machine on the host's server, from which an end user may access the operating system and applications ideally in a way indistinguishable from if they were installed locally on the end user's machine.

Hosted Virtual Desktop

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Netrepid

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What is Netrepid?