NextGen Healthcare EHR

Score7.1 out of 10

74 Reviews and Ratings

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What is NextGen Healthcare EHR?

NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities, replacing their need for additional integrated solutions. Managed cloud hosting keeps practices secure and makes upgrades easier, though on-premise options are also available.

NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting.

Through integrating an EHR and PM system, the software helps to enhance patient engagement, better manage the practice's revenue cycle, optimize the management of its patient population, and expand communication with other healthcare organizations.

NextGen® Office is a cloud-based EHR designed to support practice growth, save staff time, and increase patient volume. The integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a patient portal.

Through the portal, patients can manage their care as they are enabled to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.

Categories & Use Cases

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Screenshot of NGE Practice Management - a patient chart

Screenshot of NextGen Healthcare's Ambient Assist

Screenshot of the Patient Experience on a mobile device

Screenshot of the Patient Experience Dashboard

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Screenshot of NGE Practice Management - a patient chart

Automated patient check-in
The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.
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Multi-location support
The software can coordinate scheduling across multiple locations, facilities or practitioners.
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Integration with other EMR and PM systems
The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.
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Financial Reporting
Reports and dashboards allow users to understand the financial health of a practice.
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Workflow automation
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
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Claims management
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
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#1 most frequent

Health Care and Social Assistance

53.8%

1,463 installations of 2,717

“I use Next GEN as a provider to access health records, reviewing patients’ labs, charting, ordering tests, referrals, and in any aspect of a patient’s care.”
— Nurse practitioner, MCHC (501-1000 employees)

#2 most frequent

Professional, Scientific, and Technical Services

11.7%

317 installations of 2,717

#3 most frequent

Information

6.3%

171 installations of 2,717

Chez Green View profile

Billing and Credentialing Manager in Professional Services at Mental Health Management Inc (MHMI) (11-50 employees employees)

Use Cases and Deployment Scope

We use it as our primary revenue cycle management/billing software for our Mental Health providers/offices. This software is a secure web based solution for our team to provide services to our clients/providers so we can help with claim submission, payment posting and follow up efficiently and effectively. We also track patient balances and send statements with the software. The robust reporting is crucial for our team and the offices/providers we work with.

Pros

Robust Reporting
Customer Support
Clean claims tracking and history
Patient ledger and statements

Cons

ERA enrollment directions/training
Back end practice/provider set up
Settings for claims printing instructions

Return on Investment

Allowed our company to grow with streamlined processes
Provided referrals at times for new business
Simplified our billing process

Usability

Alternatives Considered

TherapyNotes, SimplePractice and Altapoint Medical

Other Software Used

SimplePractice, Authorize.net, TherapyNotes

sharon ward

Nurse practitioner at MCHC (501-1000 employees employees)

Use Cases and Deployment Scope

I use Next GEN as a provider to access health records, reviewing patients’ labs, charting, ordering tests, referrals, and in any aspect of a patient’s care. I am really unsure as to what this question means by asking what business problems the product addresses. My company, Next GEN, is used in multiple ways, including billing, registration, Next GEN AI, and more.

Pros

Ease of being able to chart with templates.
The RX system is particularly well easy to access and to send medication’s.

Cons

Some templates seem to have issues that have not been resolved.
With the new update, I feel it doesn’t function as well as the previous one, and it's harder to access and find things, or navigate.

Return on Investment

The billing system ensures accurate billing and generates revenue within our office.
The billing system is just overall efficient.

Usability

Verified User

Administrator in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

We use NextGen Office software to help facilitate running an integrated primary care office and a behavioral health therapy office. All employees from providers to front office use this program as our EMR system. The system is used daily.

Pros

Good coordination between both office locations. Each side can view the other & see what the patient has scheduled.

Cons

System issues. Seems like every time there is an update he system goes down completely, or something within the EHR side of things gets messed up. It has been everything from coding, tasks & messages, patient's charts, scheduling, and so forth. When this happens the clinic comes to a sort of stand still. It is very disruptive.

Return on Investment

NextGen has helped us streamline billing & monthly invoices thru InstaMed, as well as it helping to make payments easier for patients.

Usability

Verified User

C-Level Executive in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

We use NextGen Office for our EHR and our PM systems for our private practice of 9 providers and approx 45 staff.

Pros

Templates for charting

Cons

Ambient AI for dictation/charting for providers has not evolved as quickly as others.
Multiple notes required for EHR side and PM side of same patient chart.
Tasks and messaging is NOT user friendly, especially when a group of recipients is involved.

Return on Investment

Allows us to have some remote work options, which increases our productivity.

Usability

Alternatives Considered

Epic

Other Software Used

Vital Interaction, Epic EpicCare EMR

Verified User

Technician in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use NextGen EHR as our ambulatory medical records system. Currently, all physicians clinics in our organization are using NextGen. NextGen works. It isn't flashy, it isn’t super feature rich, and has plenty of issues. In fact, we spend much more time troubleshooting issues than we do with Cerner (which we use inside the hospital). Support is meh, there is a large learning curve, and a lot of things NextGen should be taking care of support-wise (such as monitoring server resource usage), they don’t. When it works, it’s alright. When it doesn’t work (often), it’s frustrating.

Pros

Ambulatory EHR
User management
Breaking up software components into individually managed modules

Cons

Password management (resets)
Server Maintenance
Support
SLAs

Return on Investment

Requires more support staff than other EMRs (-)
Allows easy patient portal access (+)
Requires frequent add-on purchases for every little feature you’d like to add. Bill increases every few months (-)

Usability

Alternatives Considered

Oracle Health Ambulatory EHR

Other Software Used

3M M*Modal Fluency, Cerner Millennium, Microsoft Intune

NextGen Healthcare EHR

What is NextGen Healthcare EHR?

Categories & Use Cases

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