NextGen Healthcare EHR

Score6.8 out of 10

75 Reviews and Ratings

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What is NextGen Healthcare EHR?

NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities, replacing their need for additional integrated solutions. Managed cloud hosting keeps practices secure and makes upgrades easier, though on-premise options are also available.

Categories & Use Cases

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Screenshot of NGE Practice Management - a patient chart

Screenshot of NextGen Healthcare's Ambient Assist

Screenshot of the Patient Experience on a mobile device

Screenshot of the Patient Experience Dashboard

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Screenshot of NGE Practice Management - a patient chart

Automated patient check-in
The software streamlines the check-in process, with features like co-pay notification, digital ID photos, insurance card scanning, waiting time updates, and self-check-in kiosks.
Category average: 6.3
Multi-location support
The software can coordinate scheduling across multiple locations, facilities or practitioners.
Category average: 7
Data backups and redundancy
The software helps ensure against data loss.
Category average: 7.4

Workflow automation
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
Category average: 5.1
Customization
Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.
Category average: 5.5
Claims management
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
Category average: 6

Most Frequent Users

Top 3 industries using NextGen Healthcare EHR.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Health Care and Social Assistance

45.7%

1,841 installations of 4,029

“I use Next GEN as a provider to access health records, reviewing patients’ labs, charting, ordering tests, referrals, and in any aspect of a patient’s care.”
— Nurse practitioner, MCHC

#2 most frequent

Professional, Scientific, and Technical Services

10.6%

426 installations of 4,029

#3 most frequent

Information

5.3%

212 installations of 4,029

Pros

Effective charting and prescribing with templates
Streamlined internal communication features
Customizable templates and documents

Cons

Limitations in reporting and data extraction
User interface navigation difficulties (excessive clicks, content display issues)
Slow technical support responsiveness and communication

Chez Green View profile

Billing and Credentialing Manager in Professional Services at Mental Health Management Inc (MHMI) (11-50 employees)

Use Cases and Deployment Scope

We use it as our primary revenue cycle management/billing software for our Mental Health providers/offices. This software is a secure web based solution for our team to provide services to our clients/providers so we can help with claim submission, payment posting and follow up efficiently and effectively. We also track patient balances and send statements with the software. The robust reporting is crucial for our team and the offices/providers we work with.

Pros

Robust Reporting
Customer Support
Clean claims tracking and history
Patient ledger and statements

Cons

ERA enrollment directions/training
Back end practice/provider set up
Settings for claims printing instructions

Return on Investment

Allowed our company to grow with streamlined processes
Provided referrals at times for new business
Simplified our billing process

Usability

Alternatives Considered

TherapyNotes, SimplePractice and Altapoint Medical

Other Software Used

SimplePractice, Authorize.net, TherapyNotes

Verified User

Administrator in Product Management (51-200 employees)

Use Cases and Deployment Scope

We have been using NextGen Office EMR in our practice since 2014 to manage patient information and billing. This software seamlessly integrates Practice Management and EMR.

Pros

Easy to learn platform.
seamless integration between EHR and Practice Management.
Providing timely updates to system.

Cons

Need to improve patient portal usability -Needs an App.
Support site can be difficult to navigate.
Internal faxing system could use updating.

Return on Investment

Has enabled our practice to grow from 1 provider to 10 providers.
Enabled us to maintain our billing team in house, making the process more efficient.
Has increased flexibility in the practice due to the cloud-based system. Allowing providers/staff to work remotely or off-site easily.

Usability

Alternatives Considered

Epic and Centricity Clinical Archive

Other Software Used

NexHealth, Updox

Verified User

Administrator in Professional Services (11-50 employees)

Use Cases and Deployment Scope

We use NextGen Office software to help facilitate running an integrated primary care office and a behavioral health therapy office. All employees from providers to front office use this program as our EMR system. The system is used daily.

Pros

Good coordination between both office locations. Each side can view the other & see what the patient has scheduled.

Cons

System issues. Seems like every time there is an update he system goes down completely, or something within the EHR side of things gets messed up. It has been everything from coding, tasks & messages, patient's charts, scheduling, and so forth. When this happens the clinic comes to a sort of stand still. It is very disruptive.

Return on Investment

NextGen has helped us streamline billing & monthly invoices thru InstaMed, as well as it helping to make payments easier for patients.

Usability

Verified User

C-Level Executive in Professional Services (11-50 employees)

Use Cases and Deployment Scope

We use NextGen Office for our EHR and our PM systems for our private practice of 9 providers and approx 45 staff.

Pros

Templates for charting

Cons

Ambient AI for dictation/charting for providers has not evolved as quickly as others.
Multiple notes required for EHR side and PM side of same patient chart.
Tasks and messaging is NOT user friendly, especially when a group of recipients is involved.

Return on Investment

Allows us to have some remote work options, which increases our productivity.

Usability

Alternatives Considered

Epic

Other Software Used

Vital Interaction, Epic EpicCare EMR

Verified User

Team Lead (1-10 employees)

Use Cases and Deployment Scope

In our company we use the EHR to access all the medical information regarding the patients encounters. We use the EHR mainly to read the medical records and to code and report properly in claims we bill out to the payers

Pros

Organization of medical records
Easy access to all information needed either for billers
simple and clear layout

Cons

i am very satisfied with the ehr

Return on Investment

A clear and simple EHR system is necessary for proper billing and NextGen definitely offers that

Usability

Alternatives Considered

RXNT, CGM Aprima EHR, Practice Fusion and AdvancedMD

Other Software Used

Practice Fusion, ICANotes, RXNT

NextGen Healthcare EHR

What is NextGen Healthcare EHR?

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