TrustRadius Insights
Users of Nexway's platform have found it to be highly adaptable, allowing them to meet the evolving needs of their subscription services. …
Overview
What is Nexway?
Founded in 2002, Nexway is an e-commerce platform with a suite of personalized microservices. With 20 years of experience running merchant services & e-commerce solutions, Nexway handles the complexity of online sales and covers the full scope of e-commerce…
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What is Nexway?
Founded in 2002, Nexway is an e-commerce platform with a suite of personalized microservices. With 20 years of experience running merchant services & e-commerce solutions, Nexway handles the complexity of online sales and covers the full…
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Product Details
- About
- Competitors
- Tech Details
What is Nexway?
Founded in 2002, Nexway is an e-commerce platform with a suite of personalized microservices. With 20 years of experience running merchant services & e-commerce solutions, Nexway handles the complexity of online sales and covers the full scope of e-commerce aspects. From invoicing to tax calculation, compliance and payment & financial institution integrations, security & data management, fraud and chargeback. The vendor states that the company today generates 200M€ in annual revenues and employs 100 employees across its offices worldwide. Nexway is headquartered in France, with offices in the US, Japan, and Italy.
Nexway Features
- Supported: Merchant of Record
- Supported: Payment Gateway
- Supported: Subscription & Billing
Nexway Competitors
Nexway Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Austria, Belgium, Bulgaria, Cyprus, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukrain, United Kingdom, Hong Kong, Japan, Malaysia, Philippines, Singapore, Taiwan, Thailand, Viet Nam, Australia, New Zealand, South Korea, Indonesia, China, India, Canada, United States of America, Brazil, Argentina, Chile, Mexico, Colombia, Peru |
| Supported Languages | English, French |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Nexway's platform have found it to be highly adaptable, allowing them to meet the evolving needs of their subscription services. This flexibility has addressed a key business problem by enabling users to easily adjust their offerings and pricing structures as their business models evolve. Furthermore, the Monetize solution offered by Nexway has been instrumental in helping users effectively monetize their products and services. This has solved the challenge of revenue optimization for many businesses, allowing them to efficiently manage payments, subscriptions, and recurring billing.
The Merchant of Record model provided by Nexway has garnered high praise from users. By assuming the role of the merchant in transactions, Nexway simplifies the payment process for customers and reduces compliance and financial risks for businesses. This has been particularly valuable for companies looking to expand globally or reach new markets where they may not have a physical presence.
One aspect of Nexway that users consistently highlight is the exceptional customer care and support they receive. Whether it's providing guidance during implementation or resolving technical issues, Nexway ensures that users have access to the necessary resources and assistance. This commitment to customer satisfaction addresses a critical business problem by minimizing downtime and maximizing operational efficiency.
Another significant use case of Nexway's platform is its ability to facilitate the creation of custom portals tailored to specific needs. Users have successfully leveraged this feature to build dedicated portals like the Bitdefender Reseller Portal, enhancing user experience and capabilities. This has enabled businesses to streamline processes, provide a seamless interface for customers, and continuously improve their offerings.
Overall, users express great satisfaction with Nexway's solution, citing its effectiveness even months after the public launch of their programs. The use of Nexway Monetize has yielded encouraging results for users, validating their decision to choose this solution. With its adaptability, monetization capabilities, Merchant of Record model, excellent customer care, and customizable portals, Nexway addresses key business problems faced by businesses in various industries.
Wide range of products and services: Users have consistently praised Nexway for offering a diverse selection of software and hardware options. Several reviewers mentioned that they appreciate the variety available, allowing them to find exactly what they need without having to look elsewhere.
Intuitive user interface: Many users have commended Nexway for its user-friendly interface, which makes navigation and finding desired items effortless. Reviewers frequently mention how easy it is to browse through the platform and locate the products or services they are looking for.
Excellent customer service: Multiple reviewers have highlighted Nexway's exceptional customer service. They express satisfaction with the promptness and effectiveness of the support provided by Nexway's team. Users appreciate that their concerns are addressed promptly, indicating that Nexway places a high emphasis on resolving problems in a timely manner.
Slow checkout process: Some users have experienced a slow checkout process, which has caused frustration for customers who are in a hurry.
Additional fees for advanced features: Several reviewers have mentioned that some of the advanced features offered by Nexway may require additional fees or subscriptions, which can be a drawback for users.
High cost: While seen as an investment that will pay off in the long run, the cost of Nexway's solution may be high for some businesses.
Reviews
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Score 8 out of 10
Vetted Review
Verified User
I have been working with Nexway for years, and after countless A/B tests, I found that Nexway and their eCommerce solution checked all the criteria. I was impressed with the features and scalability of this solution and surprised by their customer-oriented approach. They listened to my needs and developed features that specifically addressed them, enabling me to scale my business worldwide. This distinctive approach on the market will ensure that you get a solution that supports your company's ambitions and is up to your business expectations. Overall, Nexway is a partner of choice to navigate the deep waters of the payment ecosystem. I recommend it to anyone looking to scale their business globally without complexities.
- Easy to use and integrate with my existing payment infrastructure.
- Offers real-time fraud protection and a secure online payment environment.
- Comprehensive reporting tools to track and manage transactions.
- Highly customizable options to meet the needs of my business.
- Ability to scale my business worldwide.
- The cost of the solution can be high for some businesses.
- There are some limitations when it comes to certain payment methods.
- The customer service response time can be slow sometimes.
- Payment processing
- Subscription Management
- Recurring Payment
- eCommerce Solution
- Ability to scale my business worldwide.
Nexway teams always ready to face challenges have been listening to our business needs with tailored solutions. This distinctive approach on the market will ensure that you get a solution that supports your company's ambitions and is up to your business expectations.