nGAGEMENT

nGAGEMENT is an employee engagement platform focused on the contact center industry. Its objective is to improve intrinsic motivation, self-management and engagement by deploying game mechanics, recognition, and social media concepts. The cloud-based software enables agents to compete in friendly challenges with their colleagues, earn badges for their achievements and view rankings in a leaderboard based on more than 25 built-in KPIs (which can be substituted or supplemented by custom ones). Additionally, micro-contests can be created within teams using weighted KPIs that enable nGAGEMENT to track results automatically without human intervention.