NMI Merchant Central
13 Reviews and Ratings
What is NMI Merchant Central?
NMI Merchant Central, formerly IRIS CRM, is a payments-focused Customer Relationship Management (CRM) platform for independent sales organizations, banks, payment facilitators, and software providers. It manages the merchant lifecycle from prospecting and onboarding through underwriting, boarding, support, residuals, reporting, and portfolio management.
Key Capabilities
- Merchant sales pipeline and business-development management
- Merchant sign-up workflows with embedded web forms, digital agreements, and eSign support
- Automated underwriting, KYC, KYB, AML, and ongoing merchant-risk monitoring
- Merchant boarding workflows across payment processor integrations
- Merchant portfolio reporting for transaction activity, chargebacks, disputes, pricing, and profitability
- Residual calculation, reconciliation, payout management, and sales-agent reporting
- Automated payment-statement analysis through Fee Navigator
- Merchant support ticket routing and interaction history
- White-label merchant portal capabilities
- Embedded business-capital offers for eligible merchants
Audience & Use Cases
- Merchant Central is designed for organizations that sell, acquire, board, and support merchant-payment accounts, including ISOs, acquiring banks, payment facilitators, fintech companies, and SaaS platforms.
- Common use cases include tracking merchant prospects, digitizing merchant applications, automating risk assessments, submitting approved merchants to payment processors, monitoring merchant portfolios, calculating residuals, and managing merchant support operations.
Technical Specifications
- Modular or full-platform deployment model
- Payments-focused CRM data model for merchant lifecycle management
- Configurable sales stages, status triggers, custom properties, and performance metrics
- Built-in dialer for sales and business-development teams
- Embedded sign-up forms, digital agreements, and electronic signatures
- Automated KYC, KYB, AML, and merchant-underwriting workflows
- Continuous merchant-risk profile monitoring
- Processor-boarding workflows across more than 10 processor integrations
- Reporting for transactions, chargebacks, disputes, pricing, revenue, and new accounts
- Integrated help desk with configurable ticket-routing workflows
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is NMI Merchant Central?
NMI Merchant Central, formerly IRIS CRM, is a payments-focused Customer Relationship Management (CRM) platform for independent sales organizations, banks, payment facilitators, and software providers. It manages the merchant lifecycle from prospecting and onboarding through underwriting, boarding, support, residuals, reporting, and portfolio management.