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NMI Merchant Central

Score8.8 out of 10

13 Reviews and Ratings

What is NMI Merchant Central?

NMI Merchant Central, formerly IRIS CRM, is a payments-focused Customer Relationship Management (CRM) platform for independent sales organizations, banks, payment facilitators, and software providers. It manages the merchant lifecycle from prospecting and onboarding through underwriting, boarding, support, residuals, reporting, and portfolio management.

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Categories & Use Cases

Who Buys & Uses NMI Merchant Central

NMI Merchant Central Reviews

What users are saying about NMI Merchant Central.
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Hassle free onboarding of clients while you go like "Agree" with Agreement Express!

Incentivized
Sanjana VakkundView profile
Co-Founder in Information Technology at Marshal & General Co. (1-10 employees)

Use Cases and Deployment Scope

In order to mitigate financial risks I use agreement express as a one-way solution in my organization. This software has helped me in managing the payments and keeps up with in and out about revenue of my business, while also helping me from preventing from any fraud that might happen along the way. Not only does it help in managing all this but also has the feature of an ROI calculator.

Pros

  • the new clients can be onboarded within minutes and this stands out among other competitive applications
  • has ROI calculator within the website making it hassle free
  • Shows up risk flags of clients with special monitorX

Cons

  • Very recently they launched premium services of the application that seems overpriced but that won't be any bigger issue
  • I was not quite happy with the support team in overall but friendly team and coordinates well.
  • having control of the clients entire digital system seemed a bit too much but inorder to determine the score it becomes necessary.

Most Important Features

  • Finance management
  • ROI Calculator
  • Quickest onboarding within minutes

Return on Investment

  • Although the premium version is recently released, have to recheck on prices for sure
  • ROI calculator really helped me get my work done
  • hassle free onboarding within minutes is a great takeaway in comparison

Alternatives Considered

AuditGenius

Other Software Used

AuditGenius, P2PAgri, NameScan

A perfect software planned for employees to uplift customer relations.

Incentivized
Donna-sue CarpenterView profile
SMS Routing Manager at Telintel (51-200 employees)

Pros

  • They offer cloud staffing programming for our whole business, bringing together business measures from across our total enrolling lifecycle into a solitary, smoothed-out work process.
  • Invoicing was simple certainly, I for one adored it.
  • Time sheets became simpler, the staff cherished that and really we as a whole concur the organization ought to have stayed with it.

Cons

  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.

Return on Investment

  • It provides CRM solutions to practical nature.
  • I for one loved it, I had no aversion for it worked astonishingly.
  • Mobile version doesn't work best as compared to PC versions.

Other Software Used

Dropbox Business, Zoom Video Webinar, Asana

Usability

IRIS CRM - A great comprehensive solution for sales tracking and reporting

Incentivized
Verified User
Analyst in Quality Assurance (10,001+ employees)

Pros

  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.

Cons

  • Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
  • Workflow customization is not easy for all users and can require some coding skills on the back end.
  • Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.

Return on Investment

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.

Other Software Used

Cisco AnyConnect