BeOne Global

BeOne CRM is a customer relationship management software specifically designed for logistics companies. According to the vendor, it caters to the unique requirements of freight forwarders, shipping agencies, hauliers, customs officers, and logistics operators of all sizes. BeOne CRM aims to enhance client loyalty, streamline interdepartmental communication, and increase productivity in the logistics industry.

Key Features

Customer Data Management: BeOne CRM offers a comprehensive database that seamlessly integrates with electronic document archiving, warehouse management, transportation management, and business intelligence systems. According to the vendor, it enables the extraction and analysis of data from CRM to develop personalized commercial offers.

Increased Productivity: BeOne CRM aims to optimize client management and facilitate seamless interaction between different departments, potentially leading to increased productivity. Sales contacts can access previous activities, preferences, and other relevant information when clients get in touch with the company. The vendor claims that it provides technological tools to optimize and enhance client relations, ensuring a comprehensive understanding of the situation.

Management of Offers: BeOne CRM facilitates the preparation of customized spot offers and rates tailored to the needs of individual clients, potentially saving time and ensuring competitiveness in the market. The system automates the sales process, optimizing the database and follow-ups to focus on sales actions. It supports internal organization by assigning clients to respective sales representatives and evaluating workload, according to the vendor.

Personalized Strategy: BeOne CRM allows for the measurement of clients based on turnover or potential traffic, potentially enabling management to identify the most effective sales strategy and personalize it to each client's unique requirements. According to the vendor, sales data can be managed through segmentation and profiling, considering factors such as financial reliability, annual turnover, number of employees, business sector, and future implementations.

Marketing: BeOne CRM offers advanced functions tailored for the logistics industry to personalize communication and marketing campaigns, according to the vendor. It aims to provide a competitive advantage over standard marketing tools on the web. The system enables the storage of client-related documents, protocols, and rates, eliminating scattered files and ensuring easy access.

Sales: BeOne CRM includes a Sales Force Automation module, aiming to provide comprehensive support for managing sales networks and improving the performance of the sales force. The vendor claims that it offers real-time monitoring of sales progress for each channel and the ability to govern sales levels with appropriate tools. The system supports sales activities with detailed information on negotiations, enabling evaluation and analysis of effectiveness.

After-Sales: BeOne CRM provides operational tools for managing sales negotiations and evaluating aspects such as effectiveness and deviation from targets. According to the vendor, it offers a flexible, complete, and natively integrated software solution to support the sales force and managerial roles. The system ensures that all sales-related information is stored in a single software, facilitating analysis and decision-making.

Integration with BeOne Suite: BeOne CRM seamlessly integrates with other modules of the BeOne software solution, including warehouse management, transportation management, accounting, and business intelligence. According to the vendor, this integration eliminates data duplication and misalignments, ensuring smooth data recall, elaboration, and archiving. It enables flexible and seamless operations demanded by shipping agents and logistics operators.