Numa

Numa is an artificial intelligence-powered phone answering service offered by NumberAI, Inc. According to the vendor, Numa is designed to help businesses of all sizes capture customer calls, improve customer service, and enhance efficiency. It is utilized by various industries and professions, including automotive dealerships, restaurants, retail stores, service-based businesses, and small businesses.

Key Features

Seize every opportunity: According to the vendor, Numa enables businesses to capture every Return on Opportunity (RO) and aims to answer all customer calls. It offers the ability to meet customer demand at scale without the need to increase headcount. Additionally, Numa provides customizable rules to route and label conversations based on customer needs and specific dealership criteria.

Improve BDC efficiency: Numa offers features that automate appointment booking and leverage Generative AI for voice technology to handle inbound calls. The vendor claims that Numa's advanced capabilities can detect customer intent and schedule appointments without human involvement, thereby reducing manual tasks and increasing efficiency in the Business Development Center (BDC).

Build a fanatically loyal fan base: Numa aims to help businesses stand out by providing exceptional dealership service. According to the vendor, Numa enhances the Customer Satisfaction Index (CSI) by providing automated status updates to customers. These features aim to reduce the workload of service advisors and maximize efficiency across the entire service organization.

Deliver personalized service at scale: The vendor states that Numa empowers teams with live Dealership Management System (DMS) activity, allowing seamless communication and engagement with customers through pre-built DMS integrations. By leveraging real-time information, Numa aims to provide personalized service and enhance overall customer experience and satisfaction.