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Numa has proven to be a valuable tool for restaurants, especially when it comes to handling higher volumes of phone calls. Customers have …
Starting at $149 per month
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What is Numa?
Numa is an artificial intelligence-powered phone answering service offered by NumberAI, Inc. According to the vendor, Numa is designed to help businesses of all sizes capture customer calls, improve customer service, and enhance efficiency. It is utilized by various industries and professions, including...
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$149
Cloud
per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Numa?
Numa is an artificial intelligence-powered phone answering service offered by NumberAI, Inc. According to the vendor, Numa is designed to help businesses of all sizes capture customer calls, improve customer service, and enhance efficiency. It is utilized by various industries and professions, including automotive dealerships, restaurants, retail stores, service-based businesses, and small businesses.
Key Features
Seize every opportunity: According to the vendor, Numa enables businesses to capture every Return on Opportunity (RO) and aims to answer all customer calls. It offers the ability to meet customer demand at scale without the need to increase headcount. Additionally, Numa provides customizable rules to route and label conversations based on customer needs and specific dealership criteria.
Improve BDC efficiency: Numa offers features that automate appointment booking and leverage Generative AI for voice technology to handle inbound calls. The vendor claims that Numa's advanced capabilities can detect customer intent and schedule appointments without human involvement, thereby reducing manual tasks and increasing efficiency in the Business Development Center (BDC).
Build a fanatically loyal fan base: Numa aims to help businesses stand out by providing exceptional dealership service. According to the vendor, Numa enhances the Customer Satisfaction Index (CSI) by providing automated status updates to customers. These features aim to reduce the workload of service advisors and maximize efficiency across the entire service organization.
Deliver personalized service at scale: The vendor states that Numa empowers teams with live Dealership Management System (DMS) activity, allowing seamless communication and engagement with customers through pre-built DMS integrations. By leveraging real-time information, Numa aims to provide personalized service and enhance overall customer experience and satisfaction.
Numa Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Transfers/Routing
- Supported: Chatbot
- Supported: Code-free Development
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Pre-Configured Bot
- Supported: Reporting/Analytics
- Supported: Speech Recognition
- Supported: Speech Synthesis
Numa Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Numa has proven to be a valuable tool for restaurants, especially when it comes to handling higher volumes of phone calls. Customers have praised Numa for its effectiveness in managing incoming calls, making it a true game changer for any restaurant. Not only does it streamline the process of handling phone orders and reservations, but it also ensures that no call goes unanswered, providing exceptional customer service.
During the challenging times of the COVID-19 pandemic, Numa has been instrumental in helping businesses build and grow, even during periods of closure. By leveraging Numa's features, businesses have been able to continue serving their customers through phone orders and inquiries. The ability to receive and respond to messages remotely has allowed restaurants to maintain communication with their customers, ensuring that they feel supported and valued.
Users have found their experience with Numa to be rewarding on multiple fronts. From the initial testing and customization stages to ongoing support for any issues that arise, users have praised Numa for its user-friendly interface and ease of setup. This makes it accessible not only for employees who handle phone calls but also for customers who interact with the system.
One standout aspect of Numa is its exceptional customer service. Users consistently report quick response times and thorough follow-up from the Numa team, ensuring that everything runs smoothly and meets their expectations. The dedication shown by the Numa customer service team contributes significantly to users' overall positive experiences with the product.
In summary, Numa has demonstrated its usefulness in various use cases, particularly in the restaurant industry. It excels at handling high call volumes, providing excellent customer service, and supporting businesses during challenging times like the COVID-19 pandemic. With its user-friendly interface and top-notch customer service, Numa has become a trusted solution for streamlining phone communications and driving business growth.
Time-saving automation: Multiple users have praised Numa for its ability to automatically answer simple questions, such as business hours and location. This feature has been described as a significant time-saver, reducing the burden on staff and improving overall productivity.
User-friendly interface: Many reviewers have highlighted Numa's user-friendly interface, both for customers and staff. The software offers easy customization options, real-time updates, and seamless integration with existing systems. Its simplicity in integrating and using Numa has been commended by multiple users.
Enhanced customer service: Several users have credited Numa for significantly improving their customer service. By quickly providing essential information to customers and handling inquiries through automated responses, Numa reduces the workload of cashiers who no longer need to handle all calls. This has resulted in positive feedback from customers and an elevated level of customer service.
Confusing User Interface: Some users have found the user interface of Numa to be confusing, particularly when it comes to answering phone calls. They have expressed difficulty in understanding what actions they are supposed to take, leading to a less intuitive experience.
Challenges with Call Assignment and Tracking: While technical issues have been minimal, some users have encountered challenges when trying to assign calls to specific individuals and track them within the inbox. This has resulted in inefficiencies and difficulties in managing incoming messages effectively.
Expensive Pricing for Multiple Users: A few users have mentioned that they find the price of Numa a little expensive, especially when considering multiple users. However, they do acknowledge that compared to having a physical assistant, the price is acceptable.