Name: Numa
Price: 149 USD
Author: NumberAI

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Continuous Integration

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Case Management

Collaboration

Enterprise Resource Planning (ERP)

Environmental, Social, and Governance (ESG)

Traceability

Enterprise

Accounting

Financial Close

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

AIOps

Bug Bounty

Cloud Management

Cloud Storage

Composable Infrastructure

Data Center Backup

Data Center Networking

Email Encryption

Embedded Database

Fraud Detection

Graph Database

Integration Platform as a Service (iPaaS)

Managed Hosting

Message Oriented Middleware

Mobile Application Performance Monitoring  (APM)

Network Function Virtualization (NFV)

Network Performance Monitoring

Process Mining

Rack Servers

Runtime Application Self-Protection

Secure Access Control

Security Validation

Service Desk Outsourcing

Storage Management

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Analytics

Customer Journey Mapping

Email Marketing

Influencer Marketing

Marketing Automation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

File Integrity Monitoring

Security

Agriculture

Clinical Data Management

Insurance Underwriting and Rating

Jail Management

Mental Health

Travel Agency

Warranty Management

Vertical-Specific

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Numa is an artificial intelligence-powered phone answering service offered by NumberAI, Inc. According to the vendor, Numa is designed to help businesses of all sizes capture customer calls, improve customer service, and enhance efficiency. It is utilized by various industries and professions, including automotive dealerships, restaurants, retail stores, service-based businesses, and small businesses.

## Key Features

**Seize every opportunity**: According to the vendor, Numa enables businesses to capture every Return on Opportunity (RO) and aims to answer all customer calls. It offers the ability to meet customer demand at scale without the need to increase headcount. Additionally, Numa provides customizable rules to route and label conversations based on customer needs and specific dealership criteria.

**Improve BDC efficiency**: Numa offers features that automate appointment booking and leverage Generative AI for voice technology to handle inbound calls. The vendor claims that Numa's advanced capabilities can detect customer intent and schedule appointments without human involvement, thereby reducing manual tasks and increasing efficiency in the Business Development Center (BDC).

**Build a fanatically loyal fan base**: Numa aims to help businesses stand out by providing exceptional dealership service. According to the vendor, Numa enhances the Customer Satisfaction Index (CSI) by providing automated status updates to customers. These features aim to reduce the workload of service advisors and maximize efficiency across the entire service organization.

**Deliver personalized service at scale**: The vendor states that Numa empowers teams with live Dealership Management System (DMS) activity, allowing seamless communication and engagement with customers through pre-built DMS integrations. By leveraging real-time information, Numa aims to provide personalized service and enhance overall customer experience and satisfaction.

Confusing User Interface: Some users have found the user interface of Numa to be confusing, particularly when it comes to answering phone calls. They have expressed difficulty in understanding what actions they are supposed to take, leading to a less intuitive experience.

Challenges with Call Assignment and Tracking: While technical issues have been minimal, some users have encountered challenges when trying to assign calls to specific individuals and track them within the inbox. This has resulted in inefficiencies and difficulties in managing incoming messages effectively.

Expensive Pricing for Multiple Users: A few users have mentioned that they find the price of Numa a little expensive, especially when considering multiple users. However, they do acknowledge that compared to having a physical assistant, the price is acceptable.

Numa has proven to be a valuable tool for restaurants, especially when it comes to handling higher volumes of phone calls. Customers have praised Numa for its effectiveness in managing incoming calls, making it a true game changer for any restaurant. Not only does it streamline the process of handling phone orders and reservations, but it also ensures that no call goes unanswered, providing exceptional customer service.

During the challenging times of the COVID-19 pandemic, Numa has been instrumental in helping businesses build and grow, even during periods of closure. By leveraging Numa's features, businesses have been able to continue serving their customers through phone orders and inquiries. The ability to receive and respond to messages remotely has allowed restaurants to maintain communication with their customers, ensuring that they feel supported and valued.

Users have found their experience with Numa to be rewarding on multiple fronts. From the initial testing and customization stages to ongoing support for any issues that arise, users have praised Numa for its user-friendly interface and ease of setup. This makes it accessible not only for employees who handle phone calls but also for customers who interact with the system.

One standout aspect of Numa is its exceptional customer service. Users consistently report quick response times and thorough follow-up from the Numa team, ensuring that everything runs smoothly and meets their expectations. The dedication shown by the Numa customer service team contributes significantly to users' overall positive experiences with the product.

In summary, Numa has demonstrated its usefulness in various use cases, particularly in the restaurant industry. It excels at handling high call volumes, providing excellent customer service, and supporting businesses during challenging times like the COVID-19 pandemic. With its user-friendly interface and top-notch customer service, Numa has become a trusted solution for streamlining phone communications and driving business growth.

Time-saving automation: Multiple users have praised Numa for its ability to automatically answer simple questions, such as business hours and location. This feature has been described as a significant time-saver, reducing the burden on staff and improving overall productivity.

User-friendly interface: Many reviewers have highlighted Numa's user-friendly interface, both for customers and staff. The software offers easy customization options, real-time updates, and seamless integration with existing systems. Its simplicity in integrating and using Numa has been commended by multiple users.

Enhanced customer service: Several users have credited Numa for significantly improving their customer service. By quickly providing essential information to customers and handling inquiries through automated responses, Numa reduces the workload of cashiers who no longer need to handle all calls. This has resulted in positive feedback from customers and an elevated level of customer service.

Basic

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Professional

Premium

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Advanced

Numa

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

NumberAI

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Numa

Overview

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