Name: OBI Engage
Author: OBI4wan

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

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User-Friendly Interface: Several reviewers have praised the software for its user-friendly interface. They have found it easy to navigate and understand, making it simple to explain its functionalities to new team members. The intuitive design has helped users quickly adapt to the platform and efficiently utilize its features.

Efficient Workflow: Many users appreciate the streamlined workflow provided by OBI Engage. They find it convenient to add clients to streams within the environment, enhancing their collaboration with external parties. This feature has significantly improved their productivity and allowed for seamless communication with stakeholders.

Precise Search Capabilities: The software's ability to add numerous search words has received positive feedback from reviewers. This functionality allows users to precisely pinpoint the information they are looking for within the streams, saving them time and effort in searching through vast amounts of data. It enables them to stay organized and informed by easily accessing relevant messages related to specific topics or keywords.

System crashes: Some users have experienced system crashes while using OBI Engage, which can be frustrating. 

Slow performance with high message volume: According to some reviewers, the software tends to slow down when dealing with a large number of messages, suggesting that it may struggle to handle significant amounts of data efficiently.

Inconvenient save option change: Users have expressed dissatisfaction with the recent change in the save option. Previously, they were able to save messages immediately, but now they need to navigate to the completed messages stream before being able to save them.

Users of OBI Engage have found the software to be highly versatile and capable, offering a wide range of options that allow them to fully utilize its capabilities. With its comprehensive features, customers have expressed their satisfaction with OBI Engage, emphasizing its effectiveness in meeting their needs. Whether it's social media monitoring, reputation management, or crisis communication, this product has proven to be valuable in various use cases.

One key use case for OBI Engage is social media monitoring. Users have praised the software for its ability to gather and analyze vast amounts of data from different social media platforms in real-time. This allows businesses to stay updated on what is being said about their brand, products, or services across various online channels. By monitoring conversations and trends, users are able to gain valuable insights into customer sentiment and preferences, enabling them to make informed decisions and strategize their marketing efforts accordingly.

Another important use case for OBI Engage is reputation management. Customers have highlighted the software's effectiveness in tracking and managing their brand's online reputation. Through OBI Engage's monitoring capabilities, users are able to identify both positive and negative mentions about their brand, respond promptly to customer feedback, and mitigate potential crises proactively. By actively managing their online reputation, businesses can protect their brand image and maintain a positive perception among consumers.

Additionally, OBI Engage is also utilized as a crisis communication tool. Users have commended the software for its ability to monitor and alert them to any potential crisis situations in real-time. With its customizable notifications and alerts feature, businesses can quickly identify emerging issues and take immediate action to address them effectively. This proactive approach enables users to minimize the impact of crises on their brand reputation and swiftly communicate with stakeholders.

Overall, OBI Engage offers a comprehensive solution for various use cases such as social media monitoring, reputation management, and crisis communication. Its wide range of features and functionalities provide users with ample opportunities for customization and flexibility, empowering them to leverage the software according to their specific needs and objectives.

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FREE

BASIC

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AGENCY

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OBI Engage

Social media management applications are software tools that allow organizations to manage social media-related activities across the enterprise. Although several of these tools attempt to handle the full range of social-related activity, many have particular strengths in one or more areas and companies often use more than one product to manage social media efforts.

OBI4wan

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

Boolean keyword searches

Users can build complex keyword searches to surface and analyze the right set of social media conversations.

Filtering out noise/spam

Users can filter out irrelevant search results through excluded keyword terms and other measures.

Sentiment analysis

The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.

Broad channel coverage

The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

Publishing

Scheduling posts to various social media channels and profiles from one interface.

Content planning and scheduling

Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

Audience targeting

Users can target posts to audience members based on geolocation and other demographics.

Content optimization

The tool can suggest content, as well as the best days and times for content publication and customer engagement.

Workflow management

Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

Automated routing and prioritization

Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.

Customer interaction histories

Users can view the entire customer conversation history when responding to a mention.

Bulk actions

Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.

Using the software to increase customer engagement and grow customer base via social media channels.

Lead generation

Users can discover and engage with new prospects, based on certain parameters.

Content marketing

Users can discover content from social media conversations and leverage it in marketing materials.

Paid media management

Users can manage and optimize paid social media posts across different channels.

Campaigns and promotions

Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

Twitter

The software allows users to monitor, publish and respond via Twitter.

Facebook

The software allows users to monitor, publish and respond via Facebook.

LinkedIn

The software allows users to monitor, publish and respond via LinkedIn, including Groups.

Google+

The software allows users to monitor, publish and respond via Google+.

Instagram

The software allows users to monitor, publish and respond via Instagram.

Pinterest

The software allows users to monitor, publish and respond via Pinterest.

YouTube

The software allows users to monitor, publish and respond via YouTube.

Reporting/analytics

Campaign success analytics

Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

Real-time tracking

The tool tracks mentions and comments in real-time.

Competitor analysis

Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.

Account management

Users can manage access to multiple social media accounts.

Role-based user permissions & privileges

Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

Mobile access

Users can effectively use the software through a mobile or tablet device.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.