Name: Meet OnSIP - Now part of Intrado
Uploaded: 2021-05-19T19:38:39.000Z
Duration: 1 min 24 s
Description: Introduction of OnSip now apart of Intrado

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Operational Analytics

Enterprise

Accounting

Budgeting and Forecasting

Tax Compliance

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Quality

Data Recovery Service

Dynamic Application Security Testing (DAST)

Fraud Detection

IT Alert Management

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Low-Code Development

Master Data Management (MDM)

Network Access Control (NAC)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Software-Defined WAN

Virtual Data Room

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales

Antivirus

Insider Risk Management

Security Orchestration, Automation and Response (SOAR)

Security

Forestry

Last Mile Delivery

Legal Research

Library Management

Nonprofit CRM

Nonprofit Fundraising

Plagiarism Checker

Real Estate Property Management

Vertical-Specific

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### VoIP Services
Users consistently highlight the reliability and ease of use of OnSIP's VoIP services. They appreciate the smooth transition from traditional landline systems to VoIP, especially noting the flexibility it offers in managing phone lines and voicemails. The ability to forward calls to different devices, such as cell phones, during remote work situations like the COVID-19 pandemic, has been a significant advantage for users. Additionally, the cost-effectiveness of OnSIP's VoIP services compared to traditional phone service providers has been a key factor in users' positive experiences.

### Call Management
Users consistently highlight OnSIP's call management features as a standout aspect of the platform. They appreciate the ease of transferring calls between users, the ability to queue up multiple calls, and the convenience of accessing voicemail across multiple devices. While some users have reported occasional issues such as automatic logouts and calls not going through, the overall sentiment leans towards the effectiveness and efficiency of OnSIP's call management functionalities. The platform's capability to forward calls to different devices, manage voicemails effectively, and streamline inter-office communication through features like call transferring and call recording are widely acknowledged by users as valuable assets in their day-to-day operations.

### Communication Features
Users find OnSIP's communication features to be highly efficient, particularly appreciating the ability to create phone recordings, set up attendants' menus, and easily switch between them. The service's email voicemail feature and conference bridge are highlighted as valuable tools that enhance communication processes. However, some users express a desire for SMS texting capabilities, which they believe would further improve the platform's functionality. Despite this minor drawback, OnSIP's communication features are generally regarded as a cost-effective solution that helps streamline communication processes and reduce expenses for businesses.

### Customer Support Features
Users consistently highlight OnSIP's customer support features as a standout aspect of the platform. They appreciate the quick response times, knowledgeable support team, and the ease of access to assistance. Reviewers emphasize that the support team is professional, friendly, and always ready to assist with any issues or questions that may arise. Additionally, users find the customization options and the ability to tailor the platform to specific needs particularly beneficial when it comes to customer service operations.

### Professional Services
User feedback regarding OnSIP's professional services capabilities is consistently positive, with customers highlighting the team's professionalism, knowledge, and resourcefulness. Clients appreciate the ease of customization offered by OnSIP, allowing for tailored solutions to meet diverse needs. The live and accessible support provided by OnSIP is commended for its effectiveness in guiding users through setup processes. Despite some minor issues such as sound interruptions and reliance on WiFi for mobile features, the overall consensus is that OnSIP excels in delivering high-quality professional services to its clientele.

Users have made several recommendations based on their experiences with OnSIP. Firstly, some users think that OnSIP is a great solution as long as it is not heavily relied upon for app or softphone functionality. They suggest considering other alternatives as there may be better options available in this regard.

Secondly, many users highly recommend switching to OnSIP and mention that the customer service provided by the company is worth it. They have only good things to say about OnSIP and praise their responsive support team.

Lastly, users advise carefully considering headsets if not using a physical phone with OnSIP. They also mention that while OnSIP is a great value for the price of $19 per month, conferencing is not possible yet on Mac.

Overall, users recommend trying OnSIP as it offers excellent service and support. They highlight that there is a free 30-day trial available for potential customers to test out the platform.

Ease of Use and Deployment: Many users have found OnSIP to be easy to deploy, change, and use in multiple locations. They appreciate the system's support for various hardware phones that are cheaper than previous phone systems, as well as its abundance of features.

Flexibility and Options: Users appreciate the flexibility provided by OnSIP's web app, computer download, and app functionality. These options are helpful for different work settings. Additionally, users find the system check functionality useful.

Reliable Customer Support: The support staff at OnSIP has received praise from many users who describe them as great. Users find the service reliable when using the deskphone and appreciate the easily navigable and customizable user interface.

1. Internet dependency: Some users have expressed concern that the hosted pbx service is completely dependent on internet connectivity, meaning that if their internet goes down, so does their phone service. This has been mentioned by multiple reviewers who suggest that a separate phone system with physical lines would be more reliable in such situations.

2. Unreliable softphone and app: Several users have reported experiencing issues with the softphone and app provided by the system. They have found them to be unreliable and prone to glitches, which can disrupt their communication workflow. This feedback emphasizes the need for improvements in stability and performance.

3. Difficulty in user management: A number of reviewers have stated that managing user accounts within the system can be challenging, especially for businesses with consistent turnover or frequent changes in staff members. These users suggest that simplifying the process of adding, removing, or updating user information would greatly enhance usability and efficiency.

OnSIP has proven to be a reliable phone service for small businesses, providing a seamless connection for teams and enabling efficient customer service through VoIP. Users have praised its ability to transfer calls to coworkers working remotely, making it particularly valuable in hybrid work environments. The platform's customer service team has received high praise for their professionalism, responsiveness, and positive attitude. 

For users who frequently travel or work from home, OnSIP's accessibility across multiple devices has been a major advantage in staying connected. While some users have encountered login issues, they have found the support team to be knowledgeable and helpful in resolving these concerns. The platform has been successfully utilized for events, large meetings, and customer service hotlines, with volunteers of all ages finding it user-friendly.

Users appreciate the flexibility to customize their phone system according to each office's specific needs and easily manage users, numbers, phones, and extensions. Features such as accessing voicemail, receiving calls on multiple devices, and queuing up multiple calls have made OnSIP an easily manageable platform. Moreover, by switching from traditional landline systems to VoIP, users have experienced cost savings compared to their previous providers while efficiently communicating within their remote offices. 

Voicemail integration with email inboxes has improved time management and organization for users. OnSIP's integration with other software systems, such as ERP Odoo and CRM systems, has streamlined workflows for many businesses. Users find the switch to VoIP flexible and easy to manage, especially with smart routing capabilities that benefit their teams. The platform is commended for exceptional customer service, cost-effectiveness, and compliance features like call recording.

OnSIP provides clear connections for users with the convenience of logging in and making calls from various devices. This reliability makes it a recommended choice as a feature-rich VoIP solution suitable for businesses of all sizes.

OnSIP's range of hosted VoIP solutions are described by the vendor as simple to set up and easy to use, so users can get on with the business of connecting with customers. OnSIP was an Intrado solution, and then acquired by Ooma in 2022.

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Starter

Standard

Premier

Self-Serve Customer Service Solution

OnSIP

Get a free copy of the Buyer's Guide to VoIP for tips, advice, and product info.

Need help deciding which VoIP provider is best for you?

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

OnSIP Click-to-Call Demo

Likelihood to Recommend

Call Management

Answering rules

Call park

Call screening

Message alerts

Ooma Office offers a set of features carefully curated to meet the needs of small business, with plans starting at $19.95 per user per month with no contracts. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Advanced features such as a virtual receptionist, ring groups, call parking and multi-site access combine to make small businesses sound big. With Ooma Office, small businesses can adopt a VoIP solution with the flexibility to grow with business needs. While remaining less expensive than competitor’s, Ooma Office also includes features you would find included with more expensive provider’s such as a virtual receptionist. An easy to use and powerful management web portal lets you customize the service including hold music, greetings and menus, and even a mobile app for your iPhone or Android device.

Ooma, Inc.

Introduction of OnSip now apart of Intrado

Meet OnSIP - Now part of Intrado

OnSIP is a complete end-to-end UCaaS solution featuring fast, frictionless deployment. Make calls on any device and experience a full-featured phone system without the burden of traditional hardware.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Ability to hold calls in virtual location and subsequently access from any phone in system

Ability to block numbers or send calls directly to voicemail

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

Verizon Connect

Trusted Data Solutions (TDS)

Computer and Information Systems Manager

OnSIP 2021-08-19 10:17:57

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Ease of use

Home

VoIP Providers

We use OnSIP throughout our organization. From the front office to production, OnSIP is our go-to phone solution. We use OnSIP to make and receive important business phone calls. The calls are crystal clear, and we rarely have an issue. It is hard to believe they offer such a great service for the low rates they charge (OnSIP, if you're reading this, don't raise the rate!)

Customer service
Value pricing
Ease of use

Accept more phone brands/models
Make your website easier to use
Make provisioning a new phone easier

It has reduced our telecom expenses drastically.

Trusted Data Solutions (TDS) and Verizon Connect

OnSIP

Overview

What is OnSIP?