OnSite

OnSite offers a suite of tools to provide customer support capabilities to ecommerce sellers on Amazon.

• Ticketing System - Provides support for customers using ticketing system, with email integration.
• Knowledgebase - Platform for FAQs, product guides, and a knowledge base.
• Message & Live Chat - Users can offer customer support using live chat bots on our tool and a brand site.
• QR Code Generator - Onsite provides a unique QR code to use on product packaging and materials directing customers directly to the branded support site.
• Customer Branded Potal - A full custom branded landing page and URL matching the brand's aesthetic.
• Social Media Integration - Social media accounts connect directly to the chat and ticketing tool to collect customer communication in one place.
• AI Live Chat Answer Bot - Scenarios with triggers and conversation routing, to build an efficient support team and increasing customer satisfaction.
• Business Hours - Users can set live chat days and hours, and create an away message directing customers to submit a ticket during off hours.
• Community Forums - To gather real customer feedback, provide solutions and gain insight to customer behavior.
• Reporting & Analytics - Tracks key metrics of incoming requests and measures team performance.