What is OnSite?
OnSite offers a suite of tools to provide customer support capabilities to ecommerce sellers on Amazon.
- Ticketing System - Provides support for customers using ticketing system, with email integration.
- Knowledgebase - Platform for FAQs, product guides, and a knowledge base.
- Message & Live Chat - Users can offer customer support using live chat bots on our tool and a brand site.
- QR Code Generator - Onsite provides a unique QR code to use on product packaging and materials directing customers directly to the branded support site.
- Customer Branded Potal - A full custom branded landing page and URL matching the brand's aesthetic.
- Social Media Integration - Social media accounts connect directly to the chat and ticketing tool to collect customer communication in one place.
- AI Live Chat Answer Bot - Scenarios with triggers and conversation routing, to build an efficient support team and increasing customer satisfaction.
- Business Hours - Users can set live chat days and hours, and create an away message directing customers to submit a ticket during off hours.
- Community Forums - To gather real customer feedback, provide solutions and gain insight to customer behavior.
- Reporting & Analytics - Tracks key metrics of incoming requests and measures team performance.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is OnSite?
OnSite offers a suite of tools to provide customer support capabilities to ecommerce sellers on Amazon.
How much does OnSite cost?
OnSite starts at $299.
What are OnSite's top competitors?
Gorgias are common alternatives for OnSite.