Overview
What is OnSite?
OnSite offers a suite of tools to provide customer support capabilities to ecommerce sellers on Amazon.
Pricing
Entry-level set up fee?
- $399 one-time feeRequired
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is OnSite?
- Ticketing System - Provides support for customers using ticketing system, with email integration.
- Knowledgebase - Platform for FAQs, product guides, and a knowledge base.
- Message & Live Chat - Users can offer customer support using live chat bots on our tool and a brand site.
- QR Code Generator - Onsite provides a unique QR code to use on product packaging and materials directing customers directly to the branded support site.
- Customer Branded Potal - A full custom branded landing page and URL matching the brand's aesthetic.
- Social Media Integration - Social media accounts connect directly to the chat and ticketing tool to collect customer communication in one place.
- AI Live Chat Answer Bot - Scenarios with triggers and conversation routing, to build an efficient support team and increasing customer satisfaction.
- Business Hours - Users can set live chat days and hours, and create an away message directing customers to submit a ticket during off hours.
- Community Forums - To gather real customer feedback, provide solutions and gain insight to customer behavior.
- Reporting & Analytics - Tracks key metrics of incoming requests and measures team performance.
OnSite Competitors
- Gorgias
- Zendesk
- Edesk
OnSite Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews
Community Insights
- Business Problems Solved
- Recommendations
OnSite is a comprehensive software solution that addresses various business problems faced by teams in multiple states. Users have reported significant improvements in day-to-day functions, thanks to the implementation of new procedures and processes facilitated by OnSite. The Esign function has proven to be a lifesaver, providing a convenient way for both teams and residents to sign important documents. This feature has streamlined the leasing process and eliminated the need for physical signatures, improving job efficiency. Additionally, accessing leasing documents and conducting profile searches has become quicker, resulting in increased productivity.
Automatic email problems, such as compatibility issues with Gmail accounts, have been overcome with OnSite's provision of alternate email addresses. This ensures effective communication with applicants and prevents any disruptions in the leasing process. The software also offers easy access and security with time-out sessions, eliminating the need for additional programs and enhancing user experience.
OnSite has become the go-to program for maintenance requests and leasing purposes, providing a centralized platform for all necessary tasks. The ease of administration of leases and edits has been widely praised by users who encounter minimal problems or hiccups. Moreover, the software's user-friendly interface makes it easy to teach new employees, ensuring a smooth onboarding process.
One of the standout features of OnSite is its screening capabilities for applicants to apartment communities. Users appreciate being able to make sound business decisions based on the information provided through this feature. The convenience of having everything in one place not only saves time but also makes it easier to find necessary information quickly.
Through quick turnaround times for screening applications, OnSite helps close deals faster, reducing the likelihood of losing potential tenants. Its ability to provide consistency across communities sets standards that everyone can adhere to, ensuring an organized and efficient workflow. The software's streamlined synchronization leads to more efficient and error-free leasing processes.
In addition to these core functionalities, OnSite has solved various specific problems. Its payment portal has addressed the challenge of receiving application payments via money order, resulting in more applicants submitting applications online. The tracking capabilities provided by the software have helped identify areas for improvement within offices, leading to more effective follow-ups and increased lead closure rates.
By improving organization and enhancing the experience for future residents with online leasing, screenings, payments, and lead management, OnSite has been credited with reducing stress, increasing efficiency, and minimizing client losses. Users appreciate the convenient and helpful features of the software, resulting in faster lease signings. The Esign feature has particularly saved staff and clients hours of time per week by simplifying
Users of ON-Site have made several common recommendations based on their experiences with the product:
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Take the time to learn how ON-Site works and how it can meet your personal needs. Users have found that investing the necessary time to understand the functionality and features of ON-Site is crucial for maximizing its benefits.
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Look through everything and consider the value of lease and credit checks. Users have found the reports available through ON-Site to be useful, particularly when it comes to screening tenants. Reviewing and considering all available information can help make informed decisions.
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Give ON-Site a try. Users highly recommend trying out ON-Site for yourself. They find it easy to use, innovative, and cutting-edge, with excellent customer service provided by the company.
These common recommendations highlight the importance of familiarizing oneself with ON-Site's capabilities, leveraging its comprehensive reports, and experiencing its user-friendly interface first-hand in order to make informed decisions in tenant screening processes.