TrustRadius: an HG Insights company

What is OnTime 360?

OnTime 360 is cloud-based courier and delivery-management software for organizations that manage last-mile delivery operations. The platform supports order entry, dispatch, route planning, driver workflows, customer communications, billing, and delivery tracking.

Key Capabilities

  • Dispatch and route management: Supports multi-stop routing, route optimization, and dispatcher coordination for delivery assignments.
  • Driver mobile application: Enables drivers to receive assignments, share location data, scan barcodes, attach delivery photos, collect signatures, and complete work when offline.
  • Proof of delivery: Captures delivery evidence, including signatures and photos, for completed orders.
  • Customer portal and order entry: Provides customer-facing tools for submitting orders, reviewing delivery activity, and receiving status notifications.
  • Billing and pricing: Supports customer-specific pricing, automated quotes, and billing workflows.
  • Integration options: Provides an application programming interface (API), electronic data interchange (EDI) extension, software development kit (SDK), and accounting integrations, including QuickBooks, FreshBooks, and Xero.

Audience & Use Cases

  • Audience: Courier companies, dispatching services, delivery businesses, freight brokers, carriers, and last-mile delivery operators.
  • Use cases: Dispatching delivery orders; optimizing multi-stop routes; tracking drivers and deliveries; collecting proof of delivery; communicating delivery status to customers; and synchronizing delivery information with accounting systems.

Categories & Use Cases