Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Emissions Management

Knowledge Management

Online Notary

Payment Facilitation

Enterprise

Accounting

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

App Development

Cloud Storage

Data Center Backup

Data Center Networking

Data Center Outsourcing (Canada)

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Mobile Data Security

Network Performance Monitoring

Secure Access Control

Service Virtualization

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Creative Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Predictive Sales Analytics

Sales Consulting

Sales Dialer

Sales Incentive Compensation Management

Sales Training

Sales

Virtualization Security

Security

Financial Services CRM

Hospital Management

Medical Office EMR & EHR

Revenue Cycle Management (RCM)

Shipping

eDiscovery

Vertical-Specific

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### Pricing and Costs
Users generally express dissatisfaction with Open Social's lack of transparency and communication regarding pricing and costs. The unclear pricing structure and the perceived reluctance to disclose pricing information have left users feeling frustrated and uncertain about the financial implications of using Open Social. Additionally, the perceived focus on larger corporations with potentially higher budgets has alienated users who are seeking more affordable options for their projects. This lack of clarity and accessibility in pricing and costs has emerged as a significant concern among users, impacting their overall experience with the platform.

### Development and Customization
Some users appreciate Open Social's ability to meet their needs through custom developments, highlighting the platform's potential for tailored solutions. However, others express concerns about limitations in design and the availability of extensions for the free edition. Despite these mixed reviews, there is a general consensus that Open Social offers opportunities for customization and development, albeit with some drawbacks that users have encountered.

### Community Engagement
Users appreciate Open Social's community engagement capabilities for their ability to facilitate easy setup and development of community-driven projects. The platform's integration of knowledge base with community features has been particularly lauded for creating a cohesive user experience. Additionally, the platform's support for organizing events and enhancing interaction with customers has been highlighted as a valuable asset. Despite some users expressing a desire for more direct support options, the overall sentiment towards Open Social's community engagement functionalities remains positive, with users acknowledging its role in fostering strong community interactions and driving project success.

### Customer Interaction and Feedback
Users have expressed a mix of opinions regarding Open Social's customer interaction and feedback capabilities. While some users appreciate the platform's ability to improve business app interaction and organize events with clients easily, others have raised concerns about the steep learning curve and slow support turnaround. Additionally, feedback from beta testers indicates that the navigation may be challenging for new users, particularly those accustomed to more mainstream social media platforms like Facebook and Twitter. This suggests that there may be room for improvement in enhancing user experience and simplifying the platform's usability for a wider audience.

Open Social, a rebranded version of Drupal, has become a go-to solution for users looking to start community-driven projects. With its ready-made platform, users have found it easy to implement their old knowledge base and quickly get their communities up and running. This has been crucial in solving the problem of starting from scratch and saving valuable time and resources.

The product's features have also addressed various business challenges. The monthly sessions with customer success managers have provided valuable support, aiding in the development and expansion of communities. Additionally, the quick and effective technical support has been instrumental in resolving any issues promptly, ensuring smooth operations for users.

Open Social's chronological flow feature has received high praise from users as it allows them to effortlessly create basic pages with preferred content. This feature serves as a solution for users who want to streamline their content creation process while maintaining a cohesive and organized structure.

Furthermore, the ability to create groups within Open Social has facilitated better organization and management for users dealing with multiple customers or stakeholders. This feature has addressed the business problem of efficiently categorizing and engaging with different segments of their community.

Renewing memberships within Open Social has provided users with a convenient way to manage their community. This functionality allows them to retain members easily, ensuring continuity in engagement and fostering long-term relationships.

The option to create marketing campaigns via email has been highly appreciated by users as it enables effective communication with their community. This capability has solved the business problem of reaching out to members directly and promoting engagement through targeted messaging.

Users have praised the company behind Open Social for being a responsive and supportive partner, delivered through high-quality customer service. The positive experience with customer service has further solved the business problem of having timely assistance and guidance throughout their journey with Open Social.

Moreover, Open Social's versatility and potential for future development have received positive feedback from users. This meets the business needs of adaptability and scalability, allowing users to mold the platform according to their evolving requirements.

While Open Social has provided valuable solutions, users have expressed the need for a more direct and affordable support system, particularly during the development stage. Addressing this concern would help users overcome the challenges they face in acquiring assistance when needed.

Additionally, users believe that introducing features like a marketplace or an e-learning system would enhance the capabilities of Open Social even further. These potential additions would address the business problems of creating additional revenue streams through a marketplace and providing educational resources to community members through an e-learning system.

Given the unique elements within the structure of Open Social,

Open Social is an open source community building solution, developed by the company of the same name in Amsterdam. It is presented as a great match for external, volunteer and ideation community. The software is used by NGOs, governments and hundreds of smaller organizations to connect with their members, volunteers, employees, and customers.

Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.

Discord Nitro

Discord Nitro Classic

Discord

Starter

Advance

Open Social

Online community platforms are enterprise platforms designed to foster collaboration between employees and with customers. Typical functionality includes social networking, blogs, wikis, discussion boards, polls, ratings and reviews, support, private messaging, etc. Community platforms differ from social networks in that they are usually  much more specific, i.e. users of a specific product.

Community

Welcome to Open Social - Online Community Engagement Platform - Demo Video

Welcome to Open Social, the purpose-built online community platform that brings people together and empowers your members to start sharing #madetoshare. 


In this short video, we will show you how the Open Social platform works and how it can help solve your key member management challenges.


Got interested? Request a live 1:1 demo here: https://www.getopensocial.com/request-a-demo



About Open Social
Open Social places sharing at the heart of everything we do. Because sharing is what makes a group of individuals turn into a community. As people share their goals, their innovations, their knowledge and stories, they become a unified community that can change the world for the better. 

Creating digital spaces made for sharing lets us help organizations drive real-world change, empowering their members to communicate and collaborate using platforms and extensions purpose-built for sharing.

We believe that there is an art to sharing. And we have worked hard to master that art, creating technology that grows communities and engages members. We infuse this belief into everything we do. That is why we say Open Social is #madetoshare. 



Keep a close eye on our website and social channels to be aware of more cool stuff that's coming up!


- https://www.getopensocial.com
- https://twitter.com/OpenSocialHQ
- https://www.linkedin.com/company/opensocial

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Overview

What is Open Social?