TrustRadius
https://media.trustradius.com/product-logos/Ge/Z8/W59Z2T4EO3Z8.jpgCiscoGood software, really bad customer service.2019-03-22T21:34:56.629ZOur organization has been using Webex Event Center to deliver instructional webinars to a group of external audience for more a year now. We rely on audio broadcasts to deliver live webinars and training programs to music teachers across North America.,Lead generation
Training,Reliable and powerful platform. It does what it's supposed to do.
Tech support is responsive.,No way to customize the registration pages. The interface is not super modern or eye-catching.
Account management is abysmal. All of our questions about our invoices/request to update our subscription never get answered or get answered at a super slow rate. So far, our cases simply get passed from one agent to another, all of whom say they're not the right department to help with whatever issue we're having.
No cohesive account manager platform/website. We're unable to access old invoices due to the new upgrade to Cisco Commerce Express, which doesn't do much other than letting us view invoices or accept quotes.,1,Easily deliver webinars to a large audience.Verified UserWebEx May Be the Pioneer of Videoconference Technology2018-12-18T16:39:34.860ZWebEx is often used here because an external party uses that platform. We would join a WebEx meeting, usually for some type of tutorial or training. It is used by various departments here and provides a way for users to see an instructor do a demo that involves software or a computer usage.,Training,Training - trusted platform for training purposes
Real-time - remote participants can provide real-time feedback via voice or chat
Interface - the interface is fairly simple and easy to understand for someone who has never used the platform before. The barrier to entry is relatively low.,There always seems to be room for video quality improvement (not a necessity, but would be nice)
Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature
The mobile app should be able to track meetings a user has been invited to, but does not do so (yet),8,As with many platforms, it saves money (flight, hotel, other expenses) on having a trainer in person
It also saves time; instead of waiting a few days for a trainer to arrive on site, we can schedule a training session and have it up and running within a couple of hours or a day
Because it is a widely used platform, many of the support questions have been addressed in forums online and it is not difficult to find answers to common problems,BlueJeans, Google Hangouts, Zoom and GoToMeeting,BlueJeans, Google Hangouts, Zoom, GoToMeeting,30,3,Training
Screensharing
Remote collaboration,Nothing too innovative; just training,If better features are implemented, we could take even more advantage,8,No,Price
Product Features
Product Usability
Prior Experience with the Product
Vendor Reputation
Existing Relationship with the Vendor
Positive Sales Experience with the Vendor,It would not change,Implemented in-house,No,Change management was minimal,User adoption
Letting users know when it was fully available,8,Self-taught,Yes. It is really simple to figure out.,7,No specific recommendations as we tend to use the platform as is. Some do opt to show/hide the chat and make the screen share screen larger depending on personal preference.,Some - we have done small customizations to the interface,No - we have not done any custom code,No additional configuration or customizations,No,8,No,Cisco consistently provides great support. As mentioned, we have not had any issues this year at all!,Joining a meeting
Chatting
Screensharing,Cannot screenshare from a mobile device,Yes,8,9,10,10,,,,9,Try it out and see if it works for your needs,8,8,Cannot share those details,Keep the lines of communication open and ensure everything is in writing,No,We did not upgrade,Mobile screensharing!,No,NoMarcus MandersonTried and true and Reliable gathering tool2018-10-10T19:05:39.014ZSince we started utilizing the Webex at work, correspondence is substantially more fluid. Groups can use the platform for document sharing and screen sharing, which enhances our work.,Internal communications
Training,WebEx gatherings from Cisco dispatch rapidly and it doesn't require any extra establishment or setup. We just tap on the connection that the invitee made and after that it automatically opens the program locally or requests opening a temporary application in Chrome to begin the meeting. This procedure takes seconds to finish. Time is of the essence when endeavoring to join consecutive meetings
The product has an extremely intuitive interface for dialing in, screen sharing, and talking. There are three important features displayed on the front screen, and all others are flawlessly covered up.
Sharing and whiteboarding is a breeze with the product.
The coolest thing about this is it has a versatile application that is as straightforward as the workstation interface.
The product takes into consideration recording the sessions and the recordings are small in size for easy sharing.,Sometimes the symbols are kind of wonky. They could have more choices for emoticon responses, but that is really minor.
Once in a while there is a bit of lag when sharing data, associating with different PCs, and so forth, yet this is likely a system issue and not inherent to WebEx.
Sometimes the invitations to join a session are not sent. Or then again, if this is because of client mistake, the strategy for inviting new members is inconvenient and can get confusing.
The AM/PM time selection defaults to the time you are right now in, and doesn't push ahead when you select an hour later in the day. It would be good if the time could be revised so you don't coincidentally wind up booking a gathering for 3AM.,8,General web conferencing is great for telecommuters. It's like a telephone call with the added value of screen sharing
WebEx produces reports of participants, alongside a log of the meeting and such. It likewise gives us a chance to send a thank you email afterwards. All things considered, it makes our life substantially less demanding.,Livestorm, Zoho Meeting, Blizz, Samepage, Join.me, ReadyTalk and ZeenKristina KadykeevaA GREAT solution for virtual training sessions2018-02-16T17:22:15.696ZWebEx Event Center is used across my organization for numerous scenarios ranging from internal meetings to client demos. It's a great tool to provide screen sharing and conferencing to a large group of attendees. It solves the problem of meeting and demoing solutions across numerous locations.,Internal communications
Training,Screen sharing
Video sharing
Internal webinars,Video buffering could be faster
Resolution during screen sharing is sometimes affected
Recording functionality is not always dependable,9,Saves a ton of money by allowing productive distance learning with virtual training sessions,ON24,ON24, Microsoft Project, Camtasia, BlueJeans, JiveDaniel Darabaris, FPC PHRWebex Events and how they drive business.2017-12-20T17:03:19.553ZWebEx is used by many of my peers at my job. We mainly use it to hold events for marketing as well as setting up internal calls for all hands meetings. The best experience I have had is with lead generation from bigger webinars and getting future prospects for our cloud platforms.,Lead generation,Lead Generation
Simple to use
Great for PowerPoints and polling,Not very customizable
Needs to be easier to promote people,8,Great for generating new business
Expensive but you will make your money back
Other products are cheaper and you can make them stick out a bit more.,Brandon SchrothMeet Me Halfway with WebEx Event Center2017-08-16T20:15:28.459ZWebEx Even Center is currently being used across our entire organization and is part of our Cisco Unified Communications effort. WebEx Event Center addresses our need for an online meeting platform as we are a global company with offices in several companies. WebEx is also integrated with our Jabber chat client for on-demand meetings and our LMS for virtual training.,Internal communications
Training,WebEx Event Center is tightly integrated with Outlook, Cisco Jabber chat client, and our LMS for seamless event creation and management.
WebEx Event Center allow the user to easily control the options for each event for a quality presentation and interaction with the audience.
WebEx Event Center supports several audio options including VOIP and allows us to record meetings.,WebEx Event Center recordings are stored in a proprietary file format that is not easily converted to modern video formats. Storage limits are costly.
WebEx Event Center requires a browser plugin to launch events, which can difficult when using a corporate managed device.
The WebEx Event Center portal could be more intuitive to navigate and use.,8,WebEx Event Center has allowed us to lower training costs by offering additional online options that can be managed through our LMS.
WebEx Event Center has helped to lower travel costs for global meetings.
WebEx Event Center has provided a platform for easy collaboration among our various business units.,Adobe Connect, GoToMeeting and Join.me,Cornerstone OnDemand, Articulate 360, Jabber, Microsoft Office 365Jamie DrahosCast a wider web and facilitate great events with WebEx Event Center2017-06-21T01:52:21.911ZMy organization achieved greater scalability in terms of training and conference offerings through WebEx Event Center. We first used WebEx Event Center when we had regulatory changes that all staff needed to be made aware of. The Event Center enabled us to reach all staff at once, despite their physical locations. Also, the events hosted were not just unilateral, since WebEx fosters the learning experience by enabling attendees to ask questions. The increased engagement led to productive meetings.,Training,For users that have never used WebEx, the interface is very user-friendly and easy to adopt.
WebEx allows for both facilitators and attendees to engage with one another via various methods (chat, questions, surveys, etc.).
The ability to record your session for those unable to attend is excellent. The videos that are captured are high quality.
WebEx integrates directly with a large number of learning management systems, which is great for tracking training items for attendees.,WebEx lacks some capability and functionality compared to other products available (i.e. Adobe Connect).
The video output that WebEx produces are in a format that is not universal (.arf). This means that editing the video can be somewhat troublesome.
WebEx sometimes has issues loading with certain browsers.,9,WebEx enabled us to meet our needs to distribute compliance and regulation changes to our district. This was its exact purpose.
WebEx lacks some functionality from other products. We recently moved to Adobe Connect for this reason. We already use other Adobe products, such as the Creative Cloud, Captivate and Captivate Prime. It was more of a natural integration.
WebEx costs significantly more than Adobe Connect, which was another reason for our move.,Adobe Connect,Adobe Connect, Cornerstone OnDemandBrennan Andrews
Unspecified
Webex Events
31 Ratings
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