Mitel OpenScape Business

OpenScape Business is a Unified Communications (UC) platform designed for mid-market organizations. The solution integrates Voice, Conferencing, Messaging, Mobility, and Contact Center functionality into a unified architecture that supports On-Premises, Hosted, Private Cloud, and Hybrid Configuration deployment models.

The solution scales from 2 to 2,000 users. A single-system deployment supports up to 500 users, while multiple networked OpenScape Business systems can form a Unified Dial Plan serving up to 2,000 users across distributed locations. The platform provides Centralized Management across all sites to support multi-site organizations.

The system is supported by Mitel Professional and Managed Services, which provide operational support across the communications lifecycle, including strategy, assessment, deployment, and optimization. This services infrastructure is intended for organizations requiring technical guidance and managed operations directly from the vendor.

Key Capabilities

• Voice, Conferencing, Messaging, Mobility, and Contact Center functionality integrated into a single platform.
• Deployment options for Hardware Appliances, physical servers, or Virtual Environments (supporting VMware).
• CloudLink integration for Hybrid Cloud functionality.
• Single-site scaling to 500 users and networked multi-site deployments up to 2,000 users.
• Perpetual (CapEx) and Subscription (OpEx) licensing models.
• Mobile Client access for iOS and Android via the Unify Phone application.
• Microsoft Teams integration via CloudLink.
• Integrated Contact Center functionality.
• Centralized Dial Plan Management across multi-site networked deployments.
• Integrated Web Conferencing and Audio Conferencing.

Organizations may consider the Mitel WX migration pathway and Advise engagement services during the evaluation process.