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OpenScape Business

Score8 out of 10

4 Reviews and Ratings

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What is OpenScape Business?

OpenScape Business is a unified communications offering from Mitel. Formerly formerly Siemens Enteprise Communications and later from Unifiy, it combines telephony & VOIP, web & video conferencing, and messaging in one integrated platform targeted at SMBs.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features OpenScape Business has to offer, as determined by TrustRadius' reviewers.
Based on 4 ratings of OpenScape Business's features
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Top Performing Features

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.4

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.4

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 8.4

Areas for Improvement

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 8.7

  • Mobile app for Android

    Android app

    Category average: 8.6

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 8.6

Reviews

What users are saying about OpenScape Business.
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Atos/Unify - worth checking out

Incentivized
Verified User
Director in Engineering (51-200 employees employees)

Use Cases and Deployment Scope

The Atos / Unify Solution fits our business requirements with ease, as we grow and need additional and flexible functionality the solution is agile and with easy cost-effective licensing it just keeps working for us (we used for over a decade) the administration is straightforward to enable us to control call flows, etc. with ease.

Pros

  • Resilience.
  • Work from anywhere.
  • Easier to use and administrate.
  • Accommodates many environments.

Return on Investment

  • Overall controllable fixed license costs.
  • Flexible license model in customer control.

Alternatives Considered

MiVoice Office Application Suite (Mitel Application Suite), Ericsson-LG iPECS Cloud and 3CX

Other Software Used

Mitel MiCollab, Ericsson-LG iPECS Cloud, Microsoft Teams