A perfect and simple tool for content management
Use Cases and Deployment Scope
We use it for Content Management with a focus on improving search, big data classification and records/documentation management to support all the paperwork regarding our business. When you generate thousands of documents, scans and other pdf from multiple departments, it's hard to keep up the classification where every department will have their own ways of doing things, from good to really bad. OpenText Application Content Management allows us to make sure this will never happen again in the sense that everything could be searched and easily found.
Pros
- manage big data and massive amount of documentations
- improve content sharing
- automate content storage
Cons
- Customer support is sometimes long to get a issue resolve
- User communities to give tips and tricks
Most Important Features
- Search
- convert physical record into digital asset
- integrate with various platform
Return on Investment
- improve customer service
- improve marketing and legal efficiency
Other Software Used
OneDrive, Microsoft Teams, Adobe Campaign