What is OTRS?
OTRS is a platform for providing service management solutions, such as IT service desk, HR management or customer service.
OTRS solutions, with integrated ticketing system, helps create optimal customer experiences through:
OTRS solutions, with integrated ticketing system, helps create optimal customer experiences through:
- Service desk ticketing
- Request routing
- CMDB or asset database
- Customer data management
- Knowledge base
- Resource management / calendars
- Templates and customizable forms
- Multi-channel communication, including an external customer portal
- Notifications and reminders
- SLA and contract management
Categories & Use Cases
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Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Linux |
| Mobile Application | Apple iOS, Android |
FAQs
What is OTRS?
OTRS offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
What are OTRS's top competitors?
Zendesk Suite and ServiceNow Now Platform are common alternatives for OTRS.