Name: Streamlining revenue collection and disbursement for the St. Louis Collector of Revenue's Office
Uploaded: 2021-08-02T19:18:42.000Z
Duration: 3 min 56 s
Description: Streamlining revenue collection and disbursement for the St. Louis Collector of Revenue's Office

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PayIt has proven to be a valuable tool for various organizations and customers, offering a range of use cases that enhance efficiency and customer satisfaction. With the addition of more services, payment types, and avenues to pay, PayIt has experienced a remarkable 98% year-over-year increase in transactions. Customers have greatly benefited from being able to pay not only case-related fees but also non-case related fees online, leading to improved customer service and collection efforts. This has resulted in increased revenue and streamlined processes for both the organization and its customers.

One of the standout features of PayIt is its ability to import files, which has significantly reduced processing time and increased staff efficiency. Moreover, PayIt provides citizens and agents with an accessible and convenient way to pay property taxes. This digital platform has facilitated seamless integration with the Billing & Collection system, enabling proper allocation of specific types of bills. As a result, there has been an immediate and significant increase in online and IVR revenue.

PayIt's partnership with various organizations has been highly successful, leading to strong working relationships and multiple accolades. The most notable benefit of using PayIt is the smooth and easy experience it offers customers/taxpayers when making property tax payments through a mobile app or web browser. Since implementing PayIt, online payment transaction volume has skyrocketed by over 5,400%, saving time and enhancing productivity.

By consolidating tax, water, and refuse bill payments in one place, PayIt has effectively reduced manual processing while increasing collections. Users have praised PayIt for its responsive and friendly team, excellent client service, and effective communication. Additionally, through collaborations with partners like Cabarrus County, PayIt has introduced secure transactions via myCabCo – a device-agnostic contactless payment platform that provides immediate system updates and added features.

Overall, PayIt's success lies in its commitment to listening to feedback, providing responsive support, and empowering users to serve their constituents and taxpayers efficiently.

Programming Challenges: Some users have reported encountering programming challenges that have prevented the roll out of requested features. These challenges have caused delays and frustration for those who were looking forward to utilizing new functionalities.

Support Response Time: There have been instances where users mentioned that it has taken a significant amount of time for the support team to identify and address issues. This delayed response time can be frustrating for users who are seeking prompt assistance with their concerns.

Point of Sale Implementation Issues: The implementation and support of Point of Sale devices in the Collections office did not go as smoothly as anticipated. Users have experienced confusion when submitting help requests on behalf of customers, causing inconvenience and inefficiency in handling transactions accurately.

Easy to Use: Many users have expressed their satisfaction with the PayIt application, describing it as easy to use and convenient for making payments. This user-friendly interface has made the payment process hassle-free for customers.

Responsive Customer Service: PayIt stands out for its exceptional customer service. The company actively listens to its customers' needs and goes above and beyond in finding solutions to improve customer experience. Their dedication to promptly addressing concerns has earned them accolades from many satisfied users.

Variety of Payment Options: Users appreciate the flexibility offered by PayIt's diverse range of payment options. By providing multiple choices, including digital payments and streamlined processes, PayIt has revolutionized the way payments are made, eliminating manual processing hassles while ensuring a seamless experience for customers.

PayIt, headquartered in Kansas City, Missouri, offers a software platform that enables residents to access essential government services from any device. Whether it’s paying property taxes, utility services or renewing a driver's license, the PayIt platform aims to make interacting with government easier.

PayIt

Streamlining revenue collection and disbursement for the St. Louis Collector of Revenue's Office

With payitSt.Louis, the St. Louis Collector of Revenue’s office is able to provide a citizen-centric, all-in-one digital experience. payitSt. Louis allows residents to easily pay property taxes, earnings taxes, utility bills and court violations/tickets. Having one vendor for all payments has streamlined operations for the city. Being able to collect and disburse vital revenue streams has been critical for the St. Louis Collector of Revenue's Office, as these monies help to fund their public schools, parks, police department, fire department and several other city-wide agencies.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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