What is Pendula?
Pendula drives the shift from broadcast to conversation by enabling two-way messaging and workflow at scale, allowing users to create, manage, and optimise digital customer experiences across every channel.
With no coding knowledge required and built on Zuora & Salesforce, Pendula supports automated two-way communication across SMS, email, social messaging and fax. It also enables outbound posts. Customers can see and take action on messages, whenever and wherever they are.
Beyond automating communication with Pendula, users can configure simple database actions and processes based on customer interactions and replies. Administrators can configure any kind of communication flow with the builder interface.
Criteria segmentation and event-based flows allow granular control over who gets what, and when. Drill down within a flow for targeted communications, and create journeys based on customer splits and segments.
Leverage existing investment in a customer relationship management or billing system with Pendula, which sits inside the platform. See every conversation you’ve ever had, with every customer, directly linked to data in Salesforce and Zuora.
With no coding knowledge required and built on Zuora & Salesforce, Pendula supports automated two-way communication across SMS, email, social messaging and fax. It also enables outbound posts. Customers can see and take action on messages, whenever and wherever they are.
Beyond automating communication with Pendula, users can configure simple database actions and processes based on customer interactions and replies. Administrators can configure any kind of communication flow with the builder interface.
Criteria segmentation and event-based flows allow granular control over who gets what, and when. Drill down within a flow for targeted communications, and create journeys based on customer splits and segments.
Leverage existing investment in a customer relationship management or billing system with Pendula, which sits inside the platform. See every conversation you’ve ever had, with every customer, directly linked to data in Salesforce and Zuora.
Categories & Use Cases
Videos
Screenshots
1 / 2
Screenshot of Trigger Actions in Zuora & Salesforce based on customer response
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
FAQs
What are Pendula's top competitors?
Salesforce Agentforce Marketing, Salesforce Marketing Cloud Email Studio, on marketing cloud, and Twilio Flex, now part of Twilio CPaaS are common alternatives for Pendula.