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Perform.AI

What is Perform.AI?

Perform.AI is an e-commerce operations platform that connects AI visibility, checkout delivery estimates, post-purchase communications, returns, and Shipping workflows. It is designed for e-commerce, logistics, customer service, and marketing teams that need to coordinate the customer delivery experience across multiple carriers and systems.

At checkout, Perform.AI predicts estimated delivery dates using historical and current carrier-performance data. Teams can configure delivery promises by market, shipping method, and operational rules, then evaluate how those promises affect conversion and delivery accuracy.

Post-purchase capabilities include branded tracking pages, shipment-status normalization, and proactive notifications through email, SMS, WhatsApp, or connected communication platforms. The system converts carrier updates into a standardized set of shipping events, identifies delays and exceptions, and provides customer service teams with order, shipment, and cost information. These capabilities also provide Supply Chain Visibility across outbound parcels and returns.

Returns functionality includes configurable self-service portals, exchange and refund workflows, branded status notifications, and claims management for lost or damaged shipments. Logistics teams can compare carrier rates and performance, select services, create labels, book shipments and pickup points, and audit invoices against contracted charges. Perform.AI maintains integrations with more than 1,100 carriers worldwide and can connect with e-commerce platforms, warehouse management systems, transportation management systems, and enterprise resource planning software.

AI Decision Intelligence analyzes data across these workflows. Teams can define service-level agreements, working days, cutoffs, and performance thresholds; receive prioritized alerts with root-cause analysis; and generate reports using natural-language instructions. Predictive models identify likely delivery problems and inform carrier selection based on cost, transit performance, and the promised delivery date.

Categories & Use Cases

Videos

Screenshots

Screenshot of AI Decision Intelligence: Get told what to fix next instead of checking dashboards, as Perform.AI AI Decision Intelligence watches performance against the standards you set, flags what moved and recommends the next action.
Screenshot of Returns Experience: Give shoppers self-service returns on terms you set, and offer flexible returns options, with Perform.AI Returns.
Screenshot of Post-Purchase Experience: Track every parcel from order to doorstep across more than 1,100 carriers, and catch the delay before your customer emails to ask, with Perform.AI Post-Purchase.
Screenshot of AI Commerce Visibility: See how AI agents and shoppers find and recommend your brand, spot where a competitor is cited and you are not, and draft content to close the gap, with Perform.AI AI Commerce Visibility.
Screenshot of Logistic Experience: Select the carrier most likely to hit your promise date, manage rate cards, and audit every invoice against what each carrier should have charged, with Perform.AI Logistics Experience.
Screenshot of Perform.AI MCP: Search, filter and open your own shipment details inside Claude, Copilot or OpenAI, and get the same answer the portal gives, with the Perform.AI MCP.
Screenshot of Checkout Experience: Show shoppers and their AI agents a delivery date predicted from how carriers actually perform, priced against what each carrier actually charges, with Perform.AI Checkout.

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Screenshot of AI Decision Intelligence: Get told what to fix next instead of checking dashboards, as Perform.AI AI Decision Intelligence watches performance against the standards you set, flags what moved and recommends the next action.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

FAQs

What are Perform.AI's top competitors?
Narvar, parcelLab, and AfterShip are common alternatives for Perform.AI.