Overview
What is parcelLab?
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and…
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What is parcelLab?
parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world.
parcelLab Features
Customer experience management Features
- Supported: Website A/B testing
Additional Features
- Supported: EDD update - filter EDD of the carrier and adjust accordingly
- Supported: 35 supported languages
- Supported: Google maps location, opening hours, parking information
- Supported: Split orders and combines them in comms and show on track and trace page
- Supported: No technical integration required
- Supported: Real time latency capacity
- Supported: 24 partner integrations like SAP, Oracle, Salesforce
- Supported: Real time monitoring, ensuring highest data quality with intelligent data fetch and validation
- Supported: Imports raw data into BI tools
- Supported: Available on comms channel like email, SMS, Alexa, App push, WhatsApp, PWA push
- Supported: Fully white-labelled, configurable enterprise-grade platform
- Supported: Builds brand loyalty with relevant communication in the user's tone of voice
- Supported: Identifies failed deliveries like customer refusal, customs issues, address issues, parcel damaged, failed attempt, parcel not collected
- Supported: EU data complexity experience - parcelLab cleans multiple data point from the carrier and improve complex carrier logistics across the border
- Supported: Flags orders which have not been dispatched using our AI
- Supported: More than 150 carrier integration
- Supported: End-to-end process coverage (pre-shipping & returns, split & drop shipments, edgcases)
- Supported: Carrier performance analysis
- Supported: 153 active countries
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parcelLab Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Europe and North America. Other countries possible upon request. |
Supported Languages | 35 languages. |