TrustRadius Insights for PlanPlus Online are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Highly beneficial combination: Users have found the combination of Plan Plus Online and the app for iPad and phone to be highly beneficial. They appreciate its ability to prioritize and re-prioritize daily tasks, making it more user-friendly compared to other planners on the market.
Realistic goal setting and task assignment: Users like being able to establish realistic goals, assign tasks to different sales teams, and set dates for meetings and events on the calendar with reminders. This feature helps them stay organized and focused on their business objectives.
User-friendly interface: Users praise the user-friendly interface of Plan Plus Online. They feel that it prevents team members from getting lost or losing focus. The intuitive design makes it easy for users to navigate through the system without any confusion. Additionally, they mention the excellent customer service team that promptly resolves any system-related issues.
Honestly, our sales team was apprehensive when I made the decision to switch to PlanPlus Online. We had to change CRM solutions a couple of times in the 6 months prior. We were having difficulty finding software that integrated into our unique sales strategies. Our first choice wasn't really automating much so I pulled the plug. The second had improved on the automation aspects, but failed when it came to integration. There was a lot of double entry of data. It killed the efficiency of our streamlined process, and I had to ditch that option too. The the third time was indeed the charm. PlanPlus really came through. They've got great automation features and they integrated very tightly with our existing process and software solutions.
Pros
Automating certain tasks like email replies.
Integrating with our sales forms and Outlook.
Supreme task management for even complex processes.
Cons
There's a bit of a learning curve.
The Mobile UI like most could use some polishing.
Could be priced a little more competitively.
Likelihood to Recommend
I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
We utilized PlanPlus Online in our start up call center to track leads, appointments, follow ups, and business generated. It was a great tool for our small department and really helped us get up and running in the right direction with measurables.
Pros
Drip marketing
Great customer service, Heather and Danielle were phenomenal!
Relatively easy to use, learn and personalize.
Cons
When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
The inability to make personalized the labels for our insurance terms.
Likelihood to Recommend
PlanPlus Online is well suited for smaller operations where it is really the only system needed.