]project-open[

]project-open[ is an integrated open-source project and service management tool designed to provide comprehensive solutions for the service industry. It caters specifically to small and medium-sized companies across various professions and industries, including IT departments, IT service providers, professional service organizations, project management offices, consulting firms, and software development companies.

Key Features

Enterprise Project Management: Users can effectively track project plans, progress, budgets, costs, risks, milestones, and more. The software offers a centralized repository for storing project information, facilitating easy access and sharing. Project updates can be conveniently delegated to project managers.

Project Management Office: The software efficiently supports administrative and reporting processes in complex PMO environments. It can automatically generate executive reports based on project information provided by project managers. Additionally, it provides a centralized location for storing project-related information, enabling secure sharing of project and status information across the organization with appropriate user permissions.

IT Service Management: Designed to address the specific needs of IT departments and IT service providers, the software adheres to ITIL V3 best practices. Users can effectively track and manage incidents, change requests, and project proposals. It also enables streamlined planning, prioritizing, distributing, executing, and rolling out changes throughout the IT service organization.

Professional Services Automation: Users can accurately track and bill professional services to customers. The software offers integrated timesheet management for both projects and support services, allowing precise tracking of time spent. Invoices can be easily created based on various contract types, service types, and price lists.

Project Planning & Tracking: The software seamlessly supports the import of projects from MS-Project and enables users to efficiently assign resources to tasks. It facilitates the tracking of time spent on projects and provides a convenient way to compare it with approved plans.

Support and Helpdesk Integration: The software seamlessly integrates support and helpdesk ticket tracking capabilities similar to project time tracking.

Project Controlling: Users can effectively track resource consumption based on time sheet hours and financial information.

Project Invoicing: Users can conveniently create invoices for fixed price/effort based projects. The software offers flexible options for partial and cumulative invoicing, allowing multiple invoices per project. Price lists can be easily customized based on service types and other parameters.

Time Sheet: The software offers integrated timesheet management for projects and support tickets, ensuring accurate tracking. The approval process is efficiently controlled through workflows.