Don't Use Propertybase
Rating: 1 out of 10
Use Cases and Deployment Scope
My company used BackAgent for almost 5 years. Lone Wolf took over the company in 2022 and rebranded it at Propertybase. I continued to use the product until April 2023. Lone Wolf's communication, support, follow through and general apathetic response to critical situations were stunning to me. Usually companies that are purchasing and rebranding another are meticulous about technology transfers. Having served in senior corporate positions for decades and in real estate for a decade, I can't remember dealing with a less professional company.
Pros
- Upon my request, Lone Wolf changed my contact email for support but not for Billing upon taking over BackAgent in October 2022
- Because of this my company was not billed for 7 months...but they continued to process support tickets. The account had been on autopay for YEARS, but when Lone Wolf took over, it didn't continue to bill and since they didn't update the email, their billing notices bounced back for months asking them to send any correspondence to my new email. Which they did not change when requested. I cancelled the service in April of 2023.
- When I became aware of the issue I paid for the back service which I had used. During this process LW would not acknowledge any issues on their end. A company that will not learn from their mistakes is not a company I will do business with again.
Cons
- Make a "Real" effort to contact your clients before throwing them under the bus. Obviously you kept responding to my support tickets until April 2023, without saying a word that billing was not receiving my payments (unknown to me) since October 2022. Then I cancelled in April and LW refused to acknowledge and turns me over to collections even after I told them I would pay them what I owed. Intolerant.
Likelihood to Recommend
Never.
Vetted Review
5 years of experience