QEvalPro

QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance.

With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer satisfaction.

Regardless of the campaign size, call volume, chat volumes – Etech QEval is designed to address any specific requirement. Etech QEval is customizable for addressing specific requirements of clientele across different business verticals. It facilitates a suite of real-time reports and instant email notifications for critical errors, so managers can spot and discover issues arising within their teams.