RapidPro

RapidPro is an open-source software developed by UNICEF that aims to facilitate the building and scaling of mobile services for organizations of all sizes. According to the vendor, RapidPro allows users to create complex text and voice applications without the need for technical assistance. The platform offers customizable interactions based on user responses, which can be designed dynamically.

It also provides features such as message management, contact creation and import, and the ability to build user profiles with new contact fields. RapidPro includes triggers that can initiate actions based on specific events or conditions, such as keywords, time, missed calls, or social media actions. The vendor claims that RapidPro enables the automation of mass-scale communication with mobile users, allowing for personalized messages based on user-provided information.

The software also offers analytics capabilities for real-time results and data export, providing insights from interactions with users. RapidPro allows users to exit automated flows and engage in conversation with users and their teams through a ticketing system, providing a chat-like experience for various use-cases. It supports multiple channels for sending and receiving messages, including SMS, voice, and social media platforms.

Additionally, RapidPro's API allows for integration with external systems and web services, enabling the storage of critical data in various repositories. The RapidPro Flow Repository provides a collection of pre-built flows that users can download, import, and modify for different initiatives. According to the vendor, RapidPro has the ability to link with various dashboards to extend its capabilities for monitoring, analytics, and visualization, offering advanced data management and additional features.