Reality Based Group

Reality Based Group operates in the customer experience management space, delivering solutions to over 15 vertical markets. Their solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, the vendor states over 2,000 customers have been able to create meaningful experiences with their customers. Reality Based Group simplifies the process of data collection, so that customers gain a better understanding of what’s “really happening” on the front lines. Headquartered in Austin, Texas, Reality Based Group has provided custom research, evaluations, and improvement processes to companies across the globe.